The Roselle, Ill.-based company will be blending its domestic products and services business unites for improved customer service and responsiveness.
ROSELLE, Ill. – Clarke, a mosquito control and aquatic services provider, announced that it will be blending its domestic products and services business unites for improved customer service and responsiveness. Clarke customers who previously worked with separate customer representatives for aquatic services, products and equipment or mosquito control services will now be able to work with a single point of contact for all Clarke offerings. Simultaneously, a new general manager position for international business has been announced as well.
“We’re moving out of an old framework that focused inward on our individual products and services,” said J. Lyell Clarke, president and CEO of Clarke. “This new structure will keep us focused on the customer and their needs and challenges, while giving our team the ability to deliver the right solutions for their situation.”
This change in infrastructure is part of the Clarke vision, which focuses on sustainability, innovation and community. By integrating Clarke’s business units, customers have improved access to the full range of environmental services, equipment, expertise and products offered by Clarke.
In addition, Clarke has announced top-tier management changes, including:
- Terry Phillips, formerly General Manager for Pacific Biologics, Clarkes wholly owned subsidiary serving Australia and New Zealand has been named to the position of General Manager for Clarke’s International Business Unit.
- Joel Fruendt, formerly General Manager of Clarke’s services business unit, will move to the role of General Manager for Clarke’s Domestic Business Unit. In this role, Joel will oversee all domestic sales, manufacturing and service operations.
- Mike Muldoon will move to the expanded role of Director of Sales for Clarke’s Domestic Business Unit overseeing a now unified domestic sales force as well as all domestic sales and customer support activities.
- Kevin Magro, a Clarke veteran with more than 32 years at the company, will move to the role of Executive Vice President for Global Support. This Global Support team will consist of Product Development, Environmental Science, Product Registration and Regulatory Compliance and will ensure an organizational focus on developing and delivering environmentally responsible products and services to the global market.
These changes will also affect ease of customer access to Clarke offerings. All Clarke Sales Consultants are now able to represent the full range of products and services for to customers. A regional sales manager structure will be completed with managers taking on more dynamic roles in the company over the next few months, enabling them to take on new responsibilities that will help streamline the customer experience.