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WHAT IS IT?

Copesan University is a series of interactive Web-based training courses designed specifically for pest management professionals.

HOW IT WORKS

The courses incorporate pictures, audio, short video, and text training with the total learning experience reinforced with exercises and practice tests to ensure that users have thoroughly grasped the material. Upon purchasing a course, the user has access to the training module for 30 days, and students are not able to re-take the course(s) once it is completed.

COMPUTER AND SOFTWARE REQUIREMENTS

There are certain computer and software requirements in order for Copesan University to function properly. Click here for a list of these requirements.

HOW TO ORDER?

Check the courses you wish to order below, and click "add to my list" at the bottom of the page. Click on any of the course titles for a course description. Once you have placed your order you will be e-mailed instructions on how to log in to the site and access your courses.

Ants

	958	Ant Inspection
	960	Ant Management
	966	Biology and Control of Argentine Ants
	965	Biology and Control of Carpenter Ants
	967	Biology and Control of Fire Ants
	964	Biology and Control of Pharaoh Ants
	300056	Biology and Habits of Ants
	1436	Controlling Common Household Ants
	940	Identifying Household Ants
	939	Introduction to Ants
	954	Odorous House Ants
	963	Pavement Ants

Bees and Wasps

	416, 417, 418, 419, 420, 421	Bees and Wasps: Six-Course Training Package
	417	Carpenter Bees
	420	Cicada Killers
	421	Honey Bees
	416	Identifying Bees and Wasps
	419	Mud Daubers
	418	Yellow Jackets, Paper Wasps, and Hornets

Communication

	584	Basic Telephone Skills
	591	Determining Caller Needs I
	574	Determining Caller Needs II
	590	From Curt to Courteous
	582	How to Avoid Emotional Leakage
	578	How to Deal With the Foreign Accent
	580	How to Handle the Irate Caller
	581	How to Treat Every Caller as a Welcome Guest
	575	That's Just Rude!

Customer Focus

	579	Essential Elements of Internal Customer Service
	588	Five Forbidden Phrases
	585	Proactive Customer Service
	587	Six Cardinal Rules of Customer Service
	586	Telesales Tips From A-H
	577	Telesales Tips From I-Q
	576	Telesales Tips From R-Z
	592	The Service Mentality
	583	What's Wrong with this Picture?

Flies

	537	Biology and Control of Filth Flies
	600	Biology and Control of Small Flies

Managing and Developing Others

589

Four Cs of Coaching Skills

Personal Effectiveness

573

Seven Keys to a Positive Mental Attitude

Pest Management - Other

	834	Bed Bug Management Strategies
	830	Bed Bugs: Identification, Biology and Behavior
	830, 834	Bed Bugs: Two-Course Training Package
	596	Biology and Control of the German Cockroach
	597	Inspection Techniques
	599	Introduction to Subterranean Termite Inspections
	608	IPM in Schools and Daycare Facilities
	598	Treatment Techniques

Rodents

	815	Rodents 01 - Introduction to Rodents
	826	Rodents 02 - The Pest Significance of Rodents
	816	Rodents 03 - The House Mouse - Introduction
	820	Rodents 04 - The House Mouse - Behavior
	817	Rodents 05 - The Norway Rat
	818	Rodents 06 - The Roof Rat
	819	Rodents 07 - The Deer Mouse
	824	Rodents 08 - Practical Rodent Inspections
	823	Rodents 09 - Practical Sanitation
	825	Rodents 10 - Practical Rodent-Proofing
	828	Rodents 11 - Trapping Rodents
	829	Rodents 12 - Rodenticides
	827	Rodents 13 - Safety with Rodenticides
	815, 816, 817, 818, 819, 820, 823, 824, 825, 826, 827, 828, 829	Rodents: 13-Course Training Package