Scott Svenheim, Truly Nolen’s director of E-training, has seen it all in 25 years with the company.
PHOENIX, Ariz. — Scott Svenheim, Truly Nolen’s director of E-training who is celebrating his 25th anniversary with the company, has seen it all when it comes to creepy crawlers and other unwanted critters. He has battled with everything from scorpions to rodents to bed bugs and an unwanted family of coatimundi – a raccoon-like animal with an elongated body, long, ringed tail, and a slender, flexible snout.
Svenheim recalled his coatimundi encounter. He was called out to a brand-new, big suburban house – the kind that normally doesn’t have coatimundi infestations. But there, in an attic he came face-to-face with a coatimundi mother with her litter. It took some doing, but Svenheim and his team were able to rid the homeowner of their furry, unwelcomed friends.
For Svenheim, helping others get rid of unwelcomed pests has been rewarding.
“I love helping people, and explaining to them what kind of critter they have, what methods we can use to ensure their bug free and how to prevent future infestations,” he said.
His fondest recollections of his time on the job include the instance when Truly Nolen helped eradicate German roaches from a family’s home that had been overrun with them. In follow-up visits, Svenheim saw the health of the young children in that family improve dramatically. In another instance, Svenheim and the Truly Nolen team helped a man with mental health issues get rid of roaches, mice, fleas and other vermin that lived in his home at the request of his family, and did it as community service.
Prior to joining Truly Nolen in 1986, Svenheim worked as an air traffic controller for the U.S. Air Force. He started out as a pest control technician in the Tucson area. After five years, he was promoted to become a manager, overseeing 25 technicians. He then went on to become a regional trainer, and then training director for the Western region. In 2001, he became Truly Nolen’s director of E-training. Along the way, he became an Associated Certified Entomologist (ACE) through the Entomological Society of America.
He has many more stories. Some are sad. Some are funny. They all reflect his career in pest control as a member of the Truly Nolen team.