MENOMONEE FALLS, Wis., and ETOBICOKE, Ontario, Canada — Copesan Services announced that it will be ending its business relationship with Abell Pest Control, Etobicoke, Canada. This action, which caught many in the pest control industry by surprise, involves the transfer of Copesan accounts to other Copesan Partners with the final transition to be completed in late April, according to a Copesan press release.
“Changing the fabric of our Partner network is never easy,” Copesan President Deni Naumann said. “We believe this strategic decision is in the best interest of our clients and is crucial to our continued success in that it will allow us to fulfill our commitment of cohesive, consistent and exceptional Copesan account management and service to our clients throughout the United States and Canada.”
Naumann told PCT that the decision was made to better serve Copesan clients. “I think that Abell, having to cover all of Canada, they have had for a number of years their own electronic data collection system and some of their own tools,” she said. “For their scope — being a national service provider in Canada — they put together the programs that best address what they’re providing across the whole country. For our clients, coming from the U.S. with Canadian locations, we want to ensure that there is the same program in place...that the same electronic collection tools and trending reports are also used in Canada. And there was not that consistency.”
Abell Pest Control joined Copesan in the late 1980s after Copesan ended its business relationship with PCO Services of Canada, which was purchased by S.C. Johnson in 1987. At that time, Abell was a smaller, regional pest control company, with annual revenues in excess of $4 million (Canada dollars). During the last 15 years, Abell has experienced rapid growth and now services Canada from coast to coast, as well as the Great Lakes region of the U.S., and other strategic U.S. locations. Abell’s annual revenues now exceed $50 million (Canada dollars). John Abell, president of Abell Pest Control, told PCT that because of this growth Abell no longer “really fit the profile of a Copesan company.”
“We’ve evolved from being a complementary service provider for Copesan to, in essence, being a competitor to Copesan,” Abell said. “We dominate on the national scene in Canada, so our dependency on Copesan has diminished to the point where the revenue stream that we would derive from Copesan represented less than 1/5 of 1 percent of our revenues — less than $10,000 [Canada dollars] a month. So I think it has evolved to the point where [Abell leaving Copesan] was almost mutual.”
Abell likened this decision to Copesan ending its business relationships with Western Pest Services (purchased by Rollins in 2004) and J.C. Ehrlich (purchased by Rentokil in 2007). “You could say that our personal growth and evolution has resulted in the same outcome,” he said.
Naumann said that Copesan has already begun to transition Abell’s Copesan accounts to its other Partners. “Our primary focus at this point is on the smooth and methodical transition of the Copesan accounts to their new service providers and on maintaining uninterrupted, quality service at every client location. We have a strong leadership team in place to provide personal, on-site support to make sure that happens,” she said.
Naumann added, “While we understand that any provider disengagement may cause some uneasiness within our organization, we have weathered these situations in the past and consistently emerge as a stronger servicing network. We trust this separation from Abell Pest Control will be no different and will employ our resources to make it so.”
New Copesan Partners in Canada Announced
MENOMONEE FALLS, Wis. – Copesan Services, introduced its regional service providers servicing Copesan’s national clients in Canada:
Braemar Pest Control
CARE Pest and Wildlife
Poulin's Pest Control
Reliable Pest Control
“These service providers are committed to providing Copesan’s high-touch account management; RapidTrax® electronic reporting capabilities and client tools; ongoing service performance measurement; and quality pest management,” said Deni Naumann, Copesan’s President. “We are delighted to have these established companies servicing our national clients.”