FRISCO, Texas — A new White Paper that details how companies are enhancing their field service operations with cloud-based computing via Smartphones and smart devices is now available from FieldAware.
Titled “The Advantages of True Mobility in Field Service Organizations,” the eight-page report discusses how automating the field service workflow using true mobile solutions is changing the way many companies are doing business. It explains the new business model some solutions providers are now offering that allows any size organization to significantly enhance its productivity, customer satisfaction, service revenues and overall profitability by digitizing its workflow.
It provides examples of how any size business can implement a mobile solution very cost-effectively by eliminating the need to invest in expensive software, hardware, training and IT support. The report also provides information and data from leading industry research companies that show mobile field service automation can:
• Increase worker productivity by an average of 27%
• Increase customer satisfaction by an average of 19%
• Increase service revenues by an average of 13%
• Increase overall profitability by an average of 17%
The White Paper also details how deploying mobile service solutions allows field workers to more effectively interact with back-office systems and easily share critical data on customers, jobs, assets and inventories with the entire service team. It explains the process that digitizes the service workflow to eliminate the need for paper work-orders, significantly streamlines the scheduling process, dramatically increases field staff productivity and captures new revenue-generating opportunities by using very affordable automation technology.
A key part of the report addresses how ‘Native Apps’ provide ‘true mobility’ and explains that just because it’s on a Smartphone doesn’t mean it’s a native app. Some browser-based apps don’t perform well because they require constant connectivity and Internet access to run their software in the Smartphone browser. Having the software reside on the phone minimizes the amount of time it takes to retrieve information or make updates because only the minimum data is transmitted to and from the database.
“We developed this White Paper to provide businesses of all sizes with the information they need to make smart decisions about enhancing their field service operations,” said Karl Schneider, Vice President of Marketing for FieldAware. “There are new technologies and solutions available in the marketplace that service businesses should be aware of to improve their bottom line profitability.”
Copies of the White Paper are available free-of-charge at http://www.fieldaware.com/advantages-of-true-mobility-in-field-service.