|Pictured (from left to right) John Sanderfer, leadership program manager, Rollins; David Lamb, vice president of learning and media services; Suzanne Whitlock, manager, business systems training; and Ramiro Banderas, media services director.|
ATLANTA – Training magazine recognized Orkin as a Top 125 company at its annual awards banquet on Feb. 13. Orkin ranked No. 52 in 2012, up from No. 68 in 2011. This is the tenth consecutive year the pest control company received a Top 125 ranking. Training selects this prestigious list of companies based on programs tied to business objectives, best training practices and outstanding training initiatives, among other criteria.
Rollins recently combined the training department with its technical services function, which oversees technological advancements and research. The synergies between the two departments help ensure that technical developments are at the forefront of training.
“This award recognizes our efforts to support Orkin’s mission to be the world’s best pest control company,” said David Lamb, Rollins’ vice president of learning and media services. “We feel we have made significant progress in how we design, develop and implement our leadership, sales and technical training and equip our employees with the proper tools and knowledge to set us apart from the competition.”
The foundation of Orkin’s blended training approach is Rollins TV, a satellite television network launched in 2006. Orkin’s expert technical instructors lead live, interactive training broadcasts on new techniques and important public health information. Participants use a viewer response device to respond to surveys and quiz questions in real time, and instructors can provide immediate feedback on their performance.
The live satellite broadcasts are combined with on-the-job training and self-directed training. Managers can track their employee’s self-directed training in Orkin’s learning management system as they view videos on demand, complete interactive videos on demand and participate in other Web-based training. Certified Field Trainers, Orkin pest control technicians schooled in coaching and training techniques, assist employees in applying what they have learned in the satellite classes and self-directed study.
In addition, Rollins University, a multi-million dollar training facility, is the pest control industry’s premier hands-on training center. This Atlanta facility includes a model restaurant, commercial kitchen, hospital room, hotel room, supermarket, warehouse space and a full-sized, fully functional house for applied learning of pest and termite control methods. Cut-away walls and examples of common building practices provide commercial and residential trainees with first-hand knowledge of what to expect when servicing customers across the country.