|Technicians of the Year (from left to right) David Hicks, Javier Rodriguez and Colby McCarty.|
WASHINGTON — PCT presented the Technician of the Year Awards at Legislative Day, last week. The awards, sponsored by BASF Pest Control Solutions, recognize a trio of service professionals in the residential, commercial and termite categories.
“The Technician of the Year Awards program is one of PCT’s most important projects because it is one of the few opportunities to recognize the contributions of the industry’s frontline professionals,” said PCT Internet Editor and Managing Editor Brad Harbison. “This year’s winners excel in areas that are critical to the success of your company, including (1) technical skills; (2) communication skills; (3) service; and (4) mentoring role.”
Harbison then presented the awards to:
Residential category — Colby McCarty, ABC Home and Commercial Services, Austin, Texas.
McCarty’s involvement with ABC began at age 15 and continued through college, when he attended classes during the day and serviced restaurants, and other commercial establishments, in the evening. McCarty graduated with a degree in exercise and sports science, but he decided to remain on with ABC — a decision that has proven fruitful for both he and the company. Bobby Jenkins and other ABC management recognized McCarty’s ability and tapped him for a leadership position within the company’s green division, Chem-free Organic Pest & Lawn Services. Some of his contributions include: conducting regular training sessions for his co-workers; delivering presentations on customer service to the broader ABC workforce; and serving as a go-to resource when difficult circumstances arise.
Commercial category — Javier Rodriguez, Massey Services, Bedford, Texas
In 1989, Rodriguez was hired by Danny Myers, owner of Myers Pest Control – which was purchased by Massey Services last year. Rodriguez has become a service professional the company has built specialized programs around. In addition to becoming a certified applicator, Rodriguez passed the AIB International correspondence course with flying colors. For the past 10 years, Rodriguez has focused solely on food-processing plants; and during the past three, he has served as an AIB field supervisor. Rodriguez recognizes that all auditors conduct their audits slightly differently, so his service protocols in food-processing facilities are tailored to meet and exceed each of these auditors’ expectations.
Termite category — David Hicks, Bug-Out Service, Jacksonville, Fla.
With more than 20 years of industry experience, Hicks knows termites inside and out. He is the company’s “go to” source not only for termites, but for when new products and technology are introduced. More than his technical skills, Hicks is noted for his humble demeanor, strong work ethic and excellent customer service skills. These attributes also have served him well in his favorite role – that of teacher. In 2001, Hicks added the title of coordinator, which includes general household pest and termite training. During the last 11 years he estimates he’s trained hundreds of service professionals.
The 2012 awards marked 16 years in which PCT has recognized a trio of service professionals in the residential, commercial and termite categories for their outstanding service to their customers, companies and communities. During the last 16 years PCT has recognized 48 Technicians of the Year and more than 250 finalists from companies throughout the U.S., ranging from 3-person operations to companies with more than 1,000 technicians.
On the Monday prior to the Tuesday awards presentation, PCT and BASF hosted a special dinner in which PCT and BASF's Dan Carrothers recognized each winner.
The 2013 program will be launched in April. For more information about the program email firstname.lastname@example.org.