CARSON, Calif. - Pest Barrier has introduced Cimi-Shield, a product that kills bed bugs on contact, the company announced.
|About Spider Man Pest Control
Spider Man Pest Control was started in 1976 by Warren and Marilyn Remmey in San Antonio, Texas. It began as a one-man operation and has grown to eight routes throughout San Antonio.
The company slogan says it all - “Your web of protection since 1976”. Service is key part of the culture at Spider Man Pest Control and the company has had some of the same customers on the books since its founding. The company now works with extended family members of the original customers.
Dan Oliver has been the General Manager at Spider Man Pest Control for almost six years. Oliver has managed companies in Phoenix, Arizona and Austin, Texas and in total, has more than 25 years experience working in the pest control industry.
Absolute Pest Management is a family owned business located in the heart of South Austin, Texas. Founded in 1999 by Tony Ragan with emphasis on client relations and quality service, Absolute Pest Management has grown from a one-man operation to more than 15 employees. The company serves the entire Austin area including Georgetown, Round Rock, Buda, Kyle, and now San Marcos.
Patrick Ferry has been the Service Manager at Absolute Pest Management for four years. In total, he has nine years experience working in the pest control industry.
Editor’s note: July was PCT’s annual cockroach control issue, featuring the latest research findings and technical tips for controlling this longtime industry nemesis. In the following case study, submitted by BASF Pest Control Solutions, learn how San Antonio, Texas-based Spider Man Pest Control uses an integrated cockroach management plan to solve cockroach problems in multifamily dwellings
Multifamily housing is a common place where pest management professionals (PMPs) treat for cockroaches. They are one of the most challenging sites to treat — not because of the roaches per se, but because of the varied groups a PMP interacts with while executing the plan.
“Tenants have different lifestyles and at times, we get little cooperation from them,” said Dan Oliver, general manager at Spider Man Pest Control in San Antonio, Texas. “I would say every pest control company has this same problem.”
“Many tenants don’t properly prepare or allow access for the treatments,” said Patrick Ferry, Service Manager with Absolute Pest Management in Austin, Texas. “Because multifamily are renters versus homeowners, some tenants show less concern for the property which can make executing a plan difficult.”
Education is key
Customer education is a critical part of any PMP’s success, no matter the pest. For Spider Man and Absolute, it is an aspect of the job they enjoy most and a process that helps them with the most difficult accounts.
Particularly for cockroaches, educating customers, such as property and building management, on the different species and treatment methods is important for a program’s overall success. For customers, the education should extend to tenants as well, since proper sanitation and knowledge of what not to do after the PMP has left is important.
“The biggest problem is when a tenant or management applies a store-bought product after we’ve gone,” Ferry said. “To avoid this, we let them know that those actions can contaminate what we’ve we put out. Some feel home-made remedies are the solution. We help customers understand why a treatment program is needed and what products we’re using.”
For Oliver and Ferry, treatment plans include a complete inspection of the facility before choosing a treatment plan of action. They explain to customers why a liquid, bait or combination of the two is used.
Oliver also highlights areas that will be treated such as cracks, crevices, in and around cabinet door hinges and exterior areas, and walks though the follow up action plan. If it is a heavy roach infestation, for example, Spider Man Pest Control provides a 21-day follow-up to evaluate the effectiveness of the application.
Ferry walks though the use of flushing agents, vacuuming, and product applications, as well as the follow-up steps which for Absolute Pest Management include a two-week follow-up on bait applications and a second visit with additional baiting as needed.
Spider Man Pest Control and Absolute Pest Management use Prescription Treatment® brand Alpine® Cockroach Gel Bait as part of their integrated programs.
“Alpine has provided a quick knock-out of roach populations in our multifamily units,” Oliver said. “At our 21-day evaluations, most of the population has died. We’ve also experienced reduced call backs and that makes us more profitable.”
“Alpine has worked for us in heavily-infested areas and what I like about the Alpine formulation is the consistency that it has. It doesn’t drip and has good placement,” Ferry said. “Because it doesn’t run, there’s less product usage so there’s a cost-savings there.”
Another benefit to Alpine is that the active ingredient, dinotefuran, is Reduced Risk* and the formulation is free from the Big 8 Allergens, making it ideal for use in sensitive environments.
“The fact that Alpine can be applied in many sensitive accounts gives Spider Man Pest Control a great tool to ensure our customers’ satisfaction,” Oliver said.
“Austin is pretty green making Alpine products a beneficial offering for our business,” said Ferry.
“We had a resident, considered difficult by the apartment staff, who was applying her own products. She’d been living with the cockroach problem for so long that it was difficult for her to get on board with our program. We went in, were patient and explained how the process was going to work. The result was not only total elimination with Alpine, but a happy customer who appreciated the time we took to understand her situation and educate her on our program,” Ferry said.
“Challenges happen every day in the pest control industry. Solving the insect problem and keeping our customers happy is our business,” Oliver said.
Editor’s note: July PCT includes a feature on the brown marmorated stink bug, an invasive pest that has become particularly problematic in Mid-Atlantic states. The following is a review of the BMSB lifecycle.
Historically, we have seen one generation of BMSB per year in most areas of the United States. However, this insect was documented as completing two generations in 2010 due to higher than normal temperatures in the eastern United States. Adults typically leave overwintering structures in May and June in search of food and a mate. The females emerge with undeveloped ovaries and must feed prior to mating. Once mated, a single female can lay more than 250 milky-green eggs during her lifetime. Eggs are laid on the underside of leaves in small masses containing approximately 28 eggs each. The eggs hatch after three to four days in ideal conditions.
First instar larvae are reddish and black and stay with the egg mass until they molt into the second instar stage.
Nymphs undergo a total of five molts, increasing in size and getting darker in color until their final molt to the adult stage. Adult forms begin appearing in late July through early September, depending on when the egg mass was laid.
Editor’s note: As part of PCT’s July cockroach control issue, veteran industry professional Bery Pannkuk wrote the feature “Cockroach Emergency.” The following online extra is a case German cockroach case study from Pannkuk.
Simply put, German roaches were always being flushed out of an area behind a cooking line. Deep fryers and steaming equipment that was not moveable were blocking easy access to the stainless steel wall behind these units. On the “other side” of this area was a similar hollow block wall. It was decided that it would be acceptable to drill this area and use an Actisol unit to inject flushing agents into the void. The wall behind the cook line was stainless steel and we noted the gas from the actisol unit finally coming out from underneath the steel lined wall. When this was noted we asked permission to drill the stainless steel wall and that led us to finding another area about 3-feet deep that was just simply a void that the cockroaches found but we couldn’t. Nice and warm, water available as well as constant food supply just 1/8th of an inch away under the stainless steel wall.
The blog will dicsuss the season's most challenging pests and will offer tips and insight about preventing and controlling pest issues in and around the home, Western Pest said.
Visit the blog at www.WesternPest.com/Blog.