New Report: Late Technicians Can Cost PCOs 69% of Customers

New Report: Late Technicians Can Cost PCOs 69% of Customers

According to Software Advice’s ‘2014 Customer Preferences for Residential Services report,’ 69% of customers won’t rehire a pest control provider if they have to wait one hour for a late technician.

Subscribe
May 12, 2015
Research
According to Software Advice, a site where PCOs can compare pest control software, their report ‘2014 Customer Preferences for Residential Services,' found that 69% of customers won’t rehire a pest control provider if they have to wait one hour for a late technician.
 
 
 

Other key findings from the report include:

•         After adopting GPS software, 95% of service companies improved technician punctuality 

•         95% saw an increase in the average number of completed work orders per day

•         89% report a decrease in the average fuel cost per job 

 
Click here to access this report.
 
Methodology: To collect the data in this report, we conducted two one-day online surveys of four and six questions, and gathered 392 and 262 responses from random consumers and operators of service-provider organizations, respectively, within the U.S. We screened our sample to only include respondents who have used service providers and who operate a service business. Software Advice performed and funded this research independently.