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Reducing Customer Complaints in Stored Products

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ISBN 0-978-1-893456-19-8 / Published 2010 / Hardcover / 334 pages / color illus

In Reducing Customer Complaints in Stored Products, David Mueller gathers shares the knowledge from a career of experiences to help build a modern pest management program that improves customer satisfaction by reducing customer complaints.

Insects and mice are symptoms of a condition. They are indicators of specific environmental conditions including temperature, relative humidity, food sources, sanitation conditions, nesting material, and predator pressure, to name a few. Their populations can be managed by changing their environmental conditions or applying a chemical to control them. However, first is to find out what they like and what they dislike. When offered the conditions they do not like, they will leave or they will die. Knowing the pest is half the battle in controlling it.

Case studies and practical tips are shared by this stored product entomologist who has traveled the world during his career helping companies solve customer complaints.

Chapters include:

  •    Reducing Customer Complaints;
  •    Pests Associated with Stored Products
  •    Next Generation Rodent Management
  •    Case Studies, Practical Tips, and Solutions
  •    Organic Pest Management
  •    Pheromones
  •    Mating Disruption 
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