Terminix Reports Second-Quarter 2021 Revenue Growth of 5%

“Solid revenue growth in commercial and residential pest management highlighted a quarter of continued progress on our strategic initiatives,” said Terminix CEO Brett Ponton. “The double-digit organic revenue growth in our commercial business continues the positive momentum we have seen in the service line as we move beyond the impacts of the COVID-19 pandemic. We delivered strong pricing and customer retention improvements in residential pest management and are making progress on key marketing initiatives that will improve lead generation. I am encouraged by our ability to drive productivity in our fleet and materials cost to help offset expected increases in labor costs due to the more competitive macro labor market.”

Ponton added, “We remain focused on the Terminix Way initiative and customer experience platform as key growth and profitability enablers for the years ahead. Investments in easy-to-use systems will improve lead generation, customer retention, and the customer experience across all touchpoints. Terminix Way will transform the teammate experience with enhanced operating procedures, training curriculums and career paths that will enhance teammate retention and provide the foundation for accelerated growth and improved consistency throughout the organization. I remain confident that we are making the necessary investments in operating capabilities to create a sustainable growth model that will allow us to become the preferred pest management provider in the industry.”

Source: https://investors.terminix.com/