Arrow Exterminators Launches Commercial Disinfecting Service; Announces Acquisition

Arrow Exterminators Launches Commercial Disinfecting Service; Announces Acquisition

SmartCare is a disinfecting service Arrow Exterminators is offering to industries of all kinds. Arrow also announced the acquisition of Valley Pest Control, Huntsville, Ala.

February 26, 2021

ATLANTA - Atlanta-based Arrow Exterminators has introduced a new commercial service offering, Arrow Exterminators’ SmartCare service. This new and efficient disinfecting service is offered to industries of all kinds including food service, retail, healthcare, hospitality, schools and more. 

It has never been more important to keep team members and customers protected from diseases and bacteria that may be lurking. Arrow Exterminators’ SmartCare ensures its customers an environmentally responsible approach to disinfecting areas that may have been invaded by bacteria, protozoans, fungi, and viruses.

“In the midst of the pandemic, we recognized a service need for businesses and industries alike that we have never offered in the past,” says Senior Vice President of Commercial Services Frank Roy. “This service will disinfect, sterilize, deodorize and purify any surface that may have been infected by bacteria and viruses such as COVID-19.”

During the treatment, Arrow’s highly trained service professionals will apply a product that is EPA registered, FDA approved, NSF D2 certified, and USDA Organic (NOP) compliant. 

“Our number one priority has always been to protect the health and property of our customers in the most environmentally responsible manner,” said Arrow Chief Executive Officer Emily Thomas Kendrick. “With Arrow Exterminators’ SmartCare service, we have added another opportunity to accomplish that goal.” 

For more information about Arrow Exterminators’ SmartCare service, visit


ACQUISITION OF VALLEY PEST CONTROL. Arrow Exterminators also announced the merger and acquisition of Valley Pest Control, a full-service company specializing in residential and commercial pest and termite control. Based in Huntsville, Ala., this merger establishes Arrow ‘s presence in the high-tech and manufacturing region of North Alabama and allows Arrow to reach more residential and commercial customers with a full line of services.

“We are delighted to welcome the customers and team members of Valley Pest Control to the Arrow family,” said Emily Thomas Kendrick, Chief Executive Officer of Arrow Exterminators. “Valley’s service pledge to their clients and desire for providing an outstanding customer experience makes this not only a perfect fit, but a strategic one as well.”

Valley Pest Control Owner Gary Phillips said, “When we started thinking about finding a home for our employees and customers a few years ago, we knew we were looking for a company that treated people just like we have since I founded the company.  We knew that flawless customer service and a passion for how employees are treated was critical.  We found that in Arrow Exterminators and are very proud to now be part of the family. An opportunity for growth was also a critical piece of our decision-making progress and we knew there would be many opportunities for our employees in addition to being able to offer an expanded range of services to offer our customers. All of my employees, along with my wife and myself will continue working with Arrow Exterminators.”

Tim Pollard, president and COO of Arrow Exterminators, added, “Valley Pest is extremely well regarded in the North Alabama, especially in the real estate community and we feel honored to have this well-trained, knowledgeable team of professionals join the Arrow family.  Establishing a strong presence in Madison, Morgan and Limestone counties is strategic to our objectives.  We are continuously looking to merge with high quality companies who share our goals, principles and culture and we found the ideal fit with Valley Pest Control.”

Valley Pest Control will complement the other 13 Arrow Exterminators offices in the state of Alabama and will ultimately operate as Arrow Exterminators.