The fourth Barcelona Pest Control Innovation Forum took place 1-2 April 2019. The event is organized by the Association of Pest Control Companies of Catalonia (ADEPAP – Associacio d’Empreses de Control de Plagas de Catalunya), which is the oldest pest management association in Spain having been established in 1977. Pest magazine attended the event for the firs time, and Associate editor/Publisher Helen Riby recapped the event. Here are a few highlights.
The forum is designed to gather together pest management professionals who are seeking ideas to address industry challenges. Riby noted that this year’s conference covered the latest digital technologies and ways to effectively implement them into a pest control servicing. There were around 150 delegates, including representatives from the sponsoring companies and, not surprisingly, the majority came from Catalonia and Spain.
Among the highlights was a session from SpeakTacular, a three-man group described as delivering ‘mindshaking edutainment.’ The group acted out two job interviews and then the audience determined which of the two candidates was best.
Another highlight was a presentation from NPMA President Dennis Jenkins, who outlined how his company ABC Home & Commercial Services is reaping the rewards of new technology. Some of the new technology ABC has benefited from includes:
- A CRM (Customer Relationship Management) system;
- Mobile field devices with all customer information available for technicians;
- Vehicle technology such as GPS, hands-free phones, technology to encourage good driving;
- Remote technology such as drones and remote monitoring devices for rodents;
- Route optimisation;
Remote payment system.