Register today and you’ll have the opportunity to attend the following online sessions:
Stoy Hedges, B.C.E., Owner & President, Stoy Pest Consulting
In this comprehensive session, Board Certified Entomologist Stoy Hedges offers practical advice into the biology, behavior, identification and control of the most commonly encountered species of small flies and filth flies. With more than 40 years of practical field experience servicing restaurants, multi-family housing, commercial kitchens and food-processing facilities, Hedges is uniquely qualified to provide valuable tips and tricks for successfully managing these ubiquitous pests. A respected author, Hedges also will share the latest additions and enhancements to the recently published 2nd Edition of the PCT Field Guide for the Management of Structure-Infesting Flies.
Mosquito Best Practices: Sales & Management Strategies
Kristen Stevens, B.C.E, Commercial Pest Control Services Manager, Cook’s Pest Control
Cook’s Pest Control is a Top 10 pest control company nationally, boasting a deep bench of technical and sales personnel. Board Certified Entomologist Kristen Stevens combines the best of both worlds as a corporate entomologist and commercial pest control sales manager for the fourth-generation, family-owned business. In this informative session, learn how Cook’s Pest Control sells and services its mosquito control customers, one of the fastest-growing segments of the professional pest management industry. Stevens received both her master’s and bachelor’s degree from the University of Florida, where she was a student of Dr. Phil Koehler conducting cutting-edge mosquito control research.
- Mapping out inbound call scenarios and custom responses for your business
- Creating scripts for current customers, including complaints and cancellations
- Building messaging into scripts that can improve overall sales closing rate
- Structuring scripts to collect the right information in the right order for inbound calls