- Common guidelines for defining and qualifying leads
- Lead management processes and strategies to implement tracking standards
- Lead sources to track daily
- Recommendations for high-value, real-time data reporting
Despite the challenges many businesses have faced this year with COVID-19, Pestmaster Services is seeing an upward trend in growth amid a pandemic.
In the past three months Pestmaster has expanded to five new locations. The new franchise locations include: San Angelo, Texas; Philadelphia, Pa.; South Chicago Heights, Ill.; Albuquerque, N.M. and Little Rock, Ark.
***updated at 3:45 p.m. with additional information***
FAIRFAX, Va. — The National Pest Management Association board of directors voted unanimously on Wednesday to host PestWorld as a virtual convention. This will include NPMA's world class keynote speakers, educational sessions (CEUs) and the largest trade show in the pest control industry. Dates for V-Pestworld will be Oct. 13-16 as planned.
Visit npmapestworld.org for updates.
No easy solution is available to the bait gel post-application drip issue. Preventing bait gel drips requires practice and skill along with familiarity with the chosen bait gel product and bait gun used.
DO apply bait gels into or as close as possible to active cockroach harborages.
DON’T apply gel baits to areas where cockroaches are not likely to occur or harbor.
DO apply bait gels in smaller placements close to active cockroach harborage sites.
DON’T apply bait gels outside of cracks or to exposed surfaces in commercial food areas.
DO apply gel baits in refillable bait stations where more security or protection of bait is desired.
DON’T apply bait gels on or next to hot surfaces, such as some parts of ovens or steam tables.
DO rotate gels every 90-120 days to minimize the potential for development of bait gel resistance.
(Source: PCT Cockroach Field Guide, Stoy Hedges)
(Left) American Cockroach (Source: USDA)
(Right) Figure 1. The yellowish markings on an American cockroach’s pronotum sometimes resemble a “figure 8” in appearance. (Photo by Stoy Hedges)
Cockroach season annually peaks in the summer heat as populations increase both inside and outside structures. But 2020 is going to be like no other cockroach season in recent memory thanks to the COVID-19 pandemic, which has impacted so many aspects of the industry, from marketing and service delivery to business operations and employee safety. Yet despite its many challenges, pest control in the midst of a global pandemic also offers opportunity.
Jeff King, owner of The Pest Rangers, Hanover Township, Pa., said the pandemic has allowed his company to step back and focus on its most profitable accounts. “When we started our company we focused on the food and beverage market because it was easy to walk in and sell a restaurant or bar.”
As the family business grew, however, King realized restaurants and bars can be labor intensive and less profitable than other lines of business if customer cooperation isn’t achieved. “These types of accounts demand a lot of service and expect miracles without proper cleaning,” he observed. “Cockroaches become the service company’s problem, not a sanitation or supply chain issue.”
Instead, King made a conscious decision to cut his losses and focus his energies on developing the most profitable segments of the business.
“The pandemic allowed us to skip these services we have hard scheduled on our technicians and fill them with more profitable commercial and residential stops,” he said, thereby cutting his labor costs. “Revenues increased drastically and technicians’ daily production increased. I feel I finally proved all those who call ‘route filler’ a good thing wrong – not by choice, but by force of the pandemic.”
EDUCATIONAL OPPORTUNITY. No region of the country has been spared from the financial ravages of the pandemic, including America’s heartland, but the pest management industry has fared better than most. “Our biggest challenge early on was gaining access to our restaurants,” observed Travis Aggson, vice president, American Pest Management, Manhattan, Kan. “Many of them were closed completely during the stay-at-home orders.”
Instead of bemoaning their bad fortune, however, Aggson said the company “saw this as an opportunity” to educate their clients “that this may be a great time to deep clean their restaurant.” Some took their advice, while most did not, which was unfortunate. “We feel some of the challenging accounts could have really turned a corner with sanitation practices and pest pressures,” he said.
Despite being rebuffed by some customers, American Pest Management doubled down, offering free service to their restaurant accounts in April and May as a show of solidarity during challenging times. “We hope that they will remember this act as they move forward with reopening and, of course, on the next contract extension,” Aggson said.
While the company’s hospitality business was feeling the most pressure, Aggson says American Pest Management actually saw an increase in cockroach problems in apartments and multi-family housing. “In our apartment communities we saw a large influx of cockroaches and bed bugs,” he said. “Several of our apartment communities mandated that we treat the exterior only, interior (treatments) were ‘on call’ for close to two months.”
Tenants were supposed to provide ‘on-call’ notification when they encountered an issue. Unfortunately, that didn’t always happen. As a result, Aggson said, “When we started back to ‘new normal’ mid-May, populations exploded,” resulting in a steady stream of business.
Interestingly, Aggson’s and King’s experiences appear to be reflective of the broader marketplace if a recent PCT survey are any indication. When asked to assess this past spring’s pest control season, 39 percent of those responding said above average, with 23 percent responding below average.
So, the pest control market in the midst of a pandemic appears to be a mixed bag, with some markets up (i.e., perimeter pest control, multi-family housing, mosquito control) and some markets down (restaurants/hospitality accounts). What’s interesting is the PCT survey was conducted between May 14-26, as the country was beginning to open up once again.
Only time will tell what the long-term impact of COVID-19 will be on the pest management industry. At the moment, however, PMPs appear to have adapted to the “new reality” and are finding ways to continue to serve their customers, while fulfilling their essential public health role.
American cockroach populations have a distinct seasonal abundance. Egg cases are deposited in spring; then from April through July, there are nearly equal numbers of adults and nymphs in the population. From August through November, the number of adults decreases and the number of nymphs increases. There is relatively little foraging and feeding of adults and nymphs during the winter. Interestingly, this seasonal abundance and foraging pattern seems to be adopted regardless of the temperature conditions in the habitat.
Source: The Service Technician’s Inspection and Identification Manual, William H Robinson
Gel baits are a popular formulation because they are easy-to-use, readily accepted by roaches and extremely efficacious, transforming the field of cockroach control in commercial accounts. Few industry brands are as well known as Maxforce. Maxforce Impact is a pioneering bait from Bayer Environmental Science and was introduced more than three decades ago.
“Maxforce Impact is a novel roach gel bait that delivers more to pest management professionals in three specific ways,” observes Joe Barile, technical service lead, Bayer. “First, it has been uniquely designed for modern bait rotation strategies. Second, Maxforce Impact is a reduced risk product that offers unmatched application flexibility. And third, it provides the efficacy you trust from Maxforce’s line of products.”
This innovative bait features the Bayer patented BlueBead technology that contains a new feeding stimulant that cockroaches find very attractive. “In addition, Maxforce Impact contains a powerful new active ingredient for roach control, clothianidin, which quickly controls roaches while actively managing resistance,” Barile says.
The product also contains none of the Big 8 allergens, such as milk, eggs, or nuts. This enhances its flexibility by allowing its use in school IPM programs, as well as food processing and manufacturing plants. “Because the gel is white it offers reduced risk of staining light-colored surfaces and provides easier visibility when monitoring for bait consumption,” Barile adds.
In addition, the product won’t run and leave a mess at your customer’s home or business when applied during the summer heat when cockroaches are most active.
“As an EPA tox category 4 product, Maxforce Impact also offers an unmatched profile for worker safety, allowing you and your team to apply it without any personal protective equipment,” Barile says.