- Communication with customers
- Protecting production during this health crisis
- Maximizing lead potential & closing sales
- Minimizing cancellations
- Navigating tax changes
- Impact to mergers & acquisitions
JACKSONVILLE, Fla. - McCall Service announced it is building upon its successful 2019 Bedbug Summit with the launch of its 2020 Commercial Pest Management Summit (“Summit”) in Tampa, Fla., on September 25, 2020.
The Summit will focus on commercial pest management where attendees will have the opportunity to learn about the industry’s trends and critical issues from experts in the field. Attendees will leave the summit with the tools and knowledge they need to be better prepared for the future as the Summit brings together professionals from the food, pest management, manufacturing, housing, healthcare, and environmental health industries, as well as, folks from government and Global Safety Initiative inspectors. The Summit provides an immersive educational experience with highly relevant updates across multiple industries, networking opportunities and informational exchanges for all in attendance.
To learn more, including sponsorship opportunities, contact Cory Goeltzenleutcher at email@example.com or (352) 472-5455.
Editor's Note: Syngenta released the following statement about its plans moving forward after changes brought about by the COVID-19 outbreak.
To our valued Syngenta customers and business partners:
Editor’s note: PCOs adding, or considering adding, cleaning/disinfecting services in response to the COVID-19 outbreak should find out if these services can be added to their policy. Andy McGinty, executive vice president and chief operating officer at LIPCA Insurance, shares his insights.
Our phone has not stopped with insureds and others calling about adding some type of cleaning, microbial, germicide or whatever you want to call it services to their policy. As I can not speak for our competitors, I know that some carriers do not provide coverage for this type of service. Ours being one of them. Again, I need to be specific here that we do not provide coverage if you are going to target non-pest control types of viruses, germs or similar as part of this service.
We went through a similar situation after Katrina, Gustav, Ike, with other flooding in numerous places. The industry wanted to get into mold treatments. We worked with our insureds and others to promote the services as being moisture control and NOT mold work. It included the necessary documents that excluded claims for mold and other exposures that were not wood-destroying organisms. It was very successful and really cannot remember getting one claim over this service. One of the main reasons were the documents issued to the customer but as time has passed the real reason was the way the industry educated their customers and practiced very precise loss control practices. This included their marketing techniques and upfront discussions with their customers.
With that said, it is not our responsibility or call to say who can or can’t provide whatever services. It is their company and their call. Our job is to tell you the exposures and what services will have insurance coverage or not.
Many PMPs are going to perform this service. It is going to happen. The key is going to be the same as the stated above with the mold treatments. What documents/contracts/marketing materials is the company going to use and supply the customer? That is going to be everything. The product(s) that will be used says it is applicable for pest control insects/rodent or similar exposures.
Another key is going to be your presentation to the customer. Is your service going to take care of the Corona or similar non-pest related viruses? If so, your exposure is going to be a lot higher vs presenting your services as an addition to your pest control related services. In most states you are probably not even allowed or qualified to discuss any non-pest control viruses, bacteria’s or the like unless you are a certified industrial hygienist type. This is a guess, but I would not bet against it.
Again, the contract or release you get the customer to sign will be crucial. If you try and do those services without the document being properly worded, then seriously please do not come to us for insurance. That is an added bullet for the plaintiff when they sue. For our insureds, we have this document. Is it foolproof? Of course not but we think it is pretty strong.
Please remember that if a claim does come it all depends on the allegations on whether you are going to have coverage or not. Get with your insurance professional first before you decide to delve into this service. It could cost you your company. Good luck.
Editor's note: Zach Devries, assistant professor at the University of Kentucky Department of Entomology, and his team have responded to the COVID-19 outbreak with a guide they are distributing in Kentucky and surrounding areas on this topic.
The world is currently facing a pandemic with little historical precedence. In the face of this challenge, the pest management community is tasked with taking measures to limit the spread of this virus, while still performing our work at a high level. In light of this challenge, it is essential that we remember the vital importance of our work, which is at the forefront of protecting public health throughout our communities. To help our industry continue to perform our essential work while also recognizing we have a responsibility to prevent the spread of this virus, we make the following recommendations:
1. Keep your team safe: It is imperative that you take all necessary precautions to ensure technicians can continue to perform their essential work. Particular items to keep in mind:
e. Wash hands regularly. This includes before and after each job, before and after visiting the office, etc. Try to equip all vehicles with hand sanitizer.
2. Contact customers prior to arrival: Although not always possible, contact customers prior to arrival to ensure they are still comfortable receiving service. During this contact, it is advisable to inform the clients of the procedures you are taking in response to the virus and to ask of any requests they may have during your visit.
3. Limit treatments to exterior only: Residential accounts are often serviced primarily on the exterior. Such treatments should be of minimal concern given the spatial separation between individuals.
4. Prescribe/perform indoor service only as ‘necessary’: We define necessary as either a pest of public health importance (e.g. cockroaches, bed bugs, rodents, fleas, etc.) or an active infestation that is impacting daily life (large ant infestation, termite swarm, etc.). Under these circumstances remind customers to maintain at least 6 ft from technicians during the service, and for technicians to be cognizant of the same. Wearing disposable gloves and shoe covers can help to assure customers you are taking the current health crisis seriously.
5. Don’t be what you’re not: Refrain from making any claims about preventing disease or sanitizing the house. It is important to not make any statements that could be interpreted as a control effort against COVID-19. We control urban and structural pests only, and it is critical that our work isn’t misinterpreted.
6. Develop a team plan: Using the suggestions described above, along with those found on other sites, we recommend you develop a team plan and distribute this to all your employees. It is essential that everyone is on the same page and properly prepared to work under new (and rapidly changing) procedures. We suggest you provide daily reminders (via text, email, etc.) including any changes in procedure, so everyone is well prepared.
7. Remember, pest management IS ‘essential’: In the coming days some service providers will be deemed ‘non-essential’. Be prepared to actively describe your work as essential given how it protects public health (e.g. cockroaches and asthma, mosquitoes and disease transmission, etc.) and building infrastructure. If not addressed now, it is likely pest problems and associated public health risks will increase and place increased burden on an already exhausted health care system.
I know this is a challenging time, but our industry has always taken great pride in being innovative and rapidly responding to challenges. It is imperative that we are all cognizant of the situation and prepared to keep our teams safe, while continuing to protect the health and well being of our customers.
• University of Kentucky (https://www.uky.edu/coronavirus/)