Coalmarch announce the release of a new eBook - The PCO’s Guide to Call Scripts - designed to help pest control company owners and sales managers map, build, and implement scripts for their business.
The eBook focuses on the value call scripts can bring to your business, as well as practical tips to walk business owners through:
- Mapping out inbound call scenarios and custom responses for your business
- Creating scripts for current customers, including complaints and cancellations
- Building messaging into scripts that can improve overall sales closing rate
- Structuring scripts to collect the right information in the right order for inbound calls
“Call scripts can be a serious investment of time,” said Donnie Shelton, Coalmarch CEO, “but when it’s done right, it’s a win/win/win for your customers, your CSRs, and your ability to close sales.
“We’ve helped several of our clients build their script into a digital format and see an increase in their ability to close leads - but a lot of the business owners we work with don’t know where to begin when they’re just starting to build out scripts.”
You can download the eBook for free at: https://www.coalmarch.com/ebook/pco-guide-call-scripts
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