KANSAS CITY, Mo. — HomeServiceChats, a professional web chat provider for home service businesses, has announced an integration with Facebook and Google Messenger, allowing timelier communication between HomeServiceChats’ clients and their customers.
“Customers are continuing to engage with home service companies via Facebook and Google at an increasing rate,” said Trevor Flannigan, COO for HomeServiceChats. “The importance of timely responses on these services is increasingly critical for new business, with Facebook even rating businesses on their response time and offering badges to top performers. The integration will bolster our clients’ abilities to field incoming service requests from customers, respond to valuable customer feedback and process employment inquires that come through Facebook and Google’s messenger services.”
When a message is sent to a home service company’s Facebook or Google account, it is immediately connected to the same HomeServiceChats team that already handles their live website chat.
“We already provide 24-hour, live website chat services, so integrating with our clients’ Facebook and Google messaging was a logical and inevitable evolution for us,” Flannigan said. “We look forward to helping our clients better engage with their customers and future employees, and we are excited to see the difference it makes in boosting their bottom line.”
MADISON, Wis. – Bell Laboratories announced that Patrick Lynch has been appointed to vice president of sales for the U.S. and Canada. In his new role, Lynch will continue providing strategic guidance and leadership, while overseeing the management of Bell’s domestic sales team for the professional pest control market in the U.S. and Canada.
In an effort to create a structure that is supportive of the organization and customer needs, Bell is dividing the country into six regions. The following individuals have been promoted to managers of their respective regions:
• Dan Schlegel - West Region Manager • Scott Smith - Southwest Region Manager • Sara Knilans - Midwest Region Manager • Rod Smith - Florida Region Manager • Sheila Haddad – Vice President East and Southeast Regions
After completing his M.B.A. from New York Institute of Technology in 2006, Lynch gained his expertise in the rodent control industry working as a Bell technical representative for the New York and New Jersey region. “It is an honor to be tasked with leading the best manufacturing sales team in the industry. After working for Bell Laboratories for the last 12 years, I am always impressed with Bell’s exceptional company culture and how we’ve established long-term partnerships with our customers,” said Lynch. “I’m excited to maintain that culture, to keep building strong industry relationships, while also providing new tools to pest control professionals.”
Lynch currently serves on the National Pest Management Association Public Policy Committee as well as the National Pest Management Association Leadership Committee.
Rockwell Labs Welcomes Steve Sullivan
Steve Sullivan joins the company as a southeast territory representative.
NORTH KANSAS CITY, Mo. — Rockwell Labs announced that Steve Sullivan is joining the company as technical sales representative for the southeast territory, which encompasses Tennessee, Mississippi, Alabama, Georgia, North Carolina and South Carolina. Sullivan brings with him nearly 14 years in the PMP industry, which includes experience as senior technical representative and national account manager for Bell Laboratories, Mid-Atlantic and southeast regional manager for Central Life Sciences and president/product specialist of Sullivan Sales & Marketing.
Sullivan is well-acquainted with the challenges that pest management professionals encounter every day through his extensive work at hands-on problem solving in the field. Sullivan said his ongoing goal is “to provide PMPs with practical information to assist them in the effective control of insect pests through an understanding of pest behavior and the use of the most effective product formulations.”
He has performed many end-user risk assessments and inspections for PMPs throughout the southeast territory, and his industry speaking experience includes more than 100 CEU-accredited educational presentations every year at state and local associations, road shows and PMP companies, as well as addressing the Alabama, Georgia, Mississippi, North Carolina, South Carolina, Tennessee and Virginia annual winter and summer conferences.
“We are thrilled to have Steve join us as the newest member of the Rockwell Labs team,” said James Osuch, Rockwell Labs’ vice president of sales. “His experience and deep industry understanding, as well as relationships with the southeast pest control industry, qualify him as an invaluable asset in our continued growth.”
Sullivan’s extensive field work, countless speaking engagements, contributions to several industry publications and expertise have made him a familiar face throughout the industry and have helped him develop strong, long-lasting trust and relationships with PMPs and distributors industry-wide.