ORLANDO, Fla. — Massey Services, Orlando, Fla., recently announced a trio of personnel moves. Darlene Williams was promoted to regional vice president, while Frank Oliva was promoted to regional manager of the West Florida Region and Ronnie Rachels was transferred to regional manager of the South Central Region.
A 25-year veteran of the pest management industry, Williams initially joined Massey in 1994 as a service manager in training. In 1996, Williams was promoted to general manager of GreenUP Osceola and was promoted to technical training director of the GreenUP division in 1998. Her career advancement continued in 2000 when she was promoted to regional manager of GreenUP’s Central Region. Williams was transferred to regional manager of the South Central Region in 2018, the company’s largest region.
“Darlene’s commitment to total customer satisfaction has been evident throughout her 25 years of service with Massey Services,” said Tony Massey, president of Massey Services. “Her long-term experience in our industry, knowledge in all facets of our business and her passion for training and developing her team has all contributed to her ongoing success. We are excited about Darlene’s well-deserved promotion and the great things she will continue to bring to our Central Florida regions.
In her new role as regional vice president, Williams will oversee the company’s East Florida, North Central, South Central, Midwest and West regions.
Oliva has been promoted to regional manager of the West Florida Region, which covers Tampa and the surrounding areas. Rachels has been transferred from the West Florida Region to the South Central Region which is Massey’s largest region. The South Central region covers several markets in the Central Florida market, including Orlando where the company is headquartered. Both team members have been with the company for more than 10 years.
Oliva joined Massey Services in 2009 as a general manager. In 2011, he was transferred to the role of general manager overseeing the operation of the newly opened New Tampa and GU New Tampa service centers. Most recently, Oliva served as the general manager in Massey’s Tampa service center.
Rachels began his career with Massey Services in 1995 as an apartment technician and was promoted to termite reinspector and later sales inspector. In 2005, he completed the general manager training program. Since then, he’s held various positions, including general manager of Palm Coast and general manager of Windermere. He was promoted to a regional manager in 2012 for the Northeast Florida region and transferred to the West Florida region in 2016.
“Both Frank and Ronnie have made significant contributions to our company for more than a decade,” said Tony Massey. “These promotions recognize their commitment to our company, commitment to team member growth and development, and their dedication to total customer satisfaction. We look forward to their continued leadership in their new roles.”
In their new roles, each is responsible for all aspects of operations including service, sales, training and community relations in their regions.