WEST PALM BEACH, Fla. — The Better Business Bureau, serving South Florida and the Caribbean, named Native Pest Management the Torch Award for Ethics winner on July 21. Since 1998, this award has recognized local companies with an exceptional commitment to ethical business practices.
The Torch Award for Ethics is designed to promote the importance of building trust and the willingness and efforts made by businesses to help contribute to an honorable marketplace.
“From our hiring process to answering the phones, Native Pest Management ensures we are implementing a strong work ethic and exceeding our customers’ expectations at every moment possible,” says Luke Lewis, CEO and president at Native Pest Management. “We treat our customers like our family and plan to serve our local community for many years to come.”
Native said it uses its core values as a guiding principle for every decision or action made within the company. This starts with the president of the company setting the example, then implementing the core values across the entire team. Core values are timeliness, respect, integrity, purpose and service, condensed into the acronym T.R.I.P.S.
An example of a Native Pest Management team member upholding core values would be following up with clients after each service to ensure their pest issues have been resolved and arranging a follow-up treatment if needed instead of waiting for clients to reach out. Doing so in a timely way demonstrates respect for the clients, as it builds trust through exceptional service, the company said.