This summer, 15 members of the Green Lawn Fertilizing and Green Pest Solutions team got together for a short social-distanced ceremony to commemorate breaking ground on the new addition to the firm’s Lindenwold, N.J., branch. The 8,000-square-foot addition is set to be completed by mid-December. The new building will provide a state-of-the-art fill system to help get technicians out on the road faster and provide better calibration of materials. It will feature multiple bays for equipment repair and ample space for material storage. The building will sit adjacent to the current branch building, which during peak season operates with 20+ lawn technicians, 10+ pest technicians, and 15+ residential outside sales representatives, in addition to operations and service managers.
Certus hired Freddie Padilla as the firm’s president for the Southwest Market. Padilla has worked in the pest control and residential solar panel industries for more than 20 years and brings extensive leadership experience in managing sales and operations.
Central Life Sciences welcomed industry veteran Larry Motes as the director of sales (east) for its Zoëcon Professional Products division. Motes will guide the team of regional sales managers supporting the brand’s portfolio of pest control solutions— including Altosid, Gentrol, Precor, Zenivex and Zenprox products. AP&G Co. recently added Ivelisse Maldonado as a graphic designer to support the growing Catchmaster product line. Prior to joining AP&G Co. Maldonado served as an art director and graphic designer for the past eight years.
Editor’s note: While this article was written and its research conducted before the COVID-19 pandemic, the information on how to increase your firm’s productivity is timeless. The ideas presented here work for all businesses — big or small — in various business climates.
If you’re not productive, you won’t stay in business long.
“Productivity is the lifeblood of the company,” says Dave Ramsey, who heads field operations for Copesan Services, a nationwide alliance of commercial pest control companies.
Productivity drives profitability so you can grow the business. It’s about doing more with the resources you currently have.
Efficiency — doing more with less resources — also is key to improving productivity. The less you move a service vehicle, for instance, the greater the efficiency, explains Ramsey.
According to a PCT survey conducted in May 2019, 80 percent of pest management professionals have taken specific steps to improve productivity at their companies.
WHAT IS PRODUCTIVITY? Before you can improve productivity, you need to clearly define what it means to your organization, says Robby Slaughter, a productivity expert and founder of the AccelaWork consultancy in Indianapolis, Ind. “The critical task is to really understand what it means to produce valuable results,” he explains. Only then can you set productivity goals and measure your efforts in achieving them.
According to the PCT survey, 68 percent of PMPs actively measure employee productivity. Eighty percent track the productivity of service technicians; more than half (57 percent) say this job function offers the greatest opportunity to improve efficiency. Sixty-four percent of firms track sales staffs’ productivity; just a quarter (27 percent) tracked customer service representatives.
More than three-quarters (77 percent) of PMPs say employees are more productive today than they were five years ago, found the survey. Here’s how some companies are making operations more productive and efficient.
IMPLEMENTING BETTER TRAINING. “Good training is the number one thing” that boosts productivity, says Doug Foster, president of Burt’s Pest Control, Columbus, Ind. “If you’ve got a well-trained guy and he knows what to do, it’s one and done; he can go out and solve the problem and then he can get on to the next job,” he explains. Good training results in fewer callbacks and higher morale, says Foster.
Sixty-one percent of PMPs say they’ve boosted productivity by improving employee skills through enhanced training, and more than a quarter (26 percent) say enhanced training of field staff was the primary reason for their company’s productivity gain.
But it’s not just technical or job-specific training that’s important. Teaching “soft skills,” like how to handle difficult clients and what to do when things go wrong, are essential. So is knowing how to use the latest version of the in-field software program.
How you train is another consideration, says Todd Simpson, president of HTP Termite & Pest Control in Huntingdon, Tenn. That’s why he built a new training room that has internet access and a big screen TV. Young team members learn “twice as much” attending live webinars and presentations. “If I hand them a book, they look at me like I’m crazy,” Simpson explains.
Dominique Sauvage, who heads quality assurance at Copesan, urges pest management professionals to measure customer satisfaction and analyze the results. “That’s how you find where your training is missing,” he says. Then you can take corrective action.
TOP OF MIND. Nearly a quarter (23 percent) of PMPs surveyed say building a corporate culture that promotes productivity is the main reason employees are more productive today compared to five years ago.
It must be a focus of your day-to-day operations, says Austin Elrod, president of Pest Force Pest Control, Houston, Texas. “For us it’s who we are and what we do. We are constantly trying to improve productivity and efficiency,” he says. From accounting to field service, employees work toward specific productivity related KPIs (key performance indicators), earning performance bonuses for meeting goals.
Loyal Termite & Pest Control, a Rentokil company in Richmond, Va., promotes productivity by posting monthly employee production numbers in the tech room. This spurs friendly competition with the highest producer winning gift card prizes, says President Nick Lupini.
These sorts of programs, however, are difficult to do effectively, says Slaughter. “Any system that you create has the potential to be gamed,” he cautions. Consider Wells Fargo: It paid bonuses for meeting new-account goals, so employees opened accounts without customer approval.
“Really, a much more effective approach is to establish a culture of producing value and to tell stories about how you do that,” says Slaughter.
PAYING MORE THAN PRODUCTION. Many employees in the industry are paid “on production,” or by the number of accounts they service or appointments they schedule each day.
Making sure they understand how this compensation works can increase productivity. As such, nearly half of PMPs (48 percent) say they’ve taken steps to communicate productivity goals more clearly, found the PCT survey.
It’s important for employees to understand how they make the company more productive and how this benefits them personally; plus, by picking the brains of your more productive employees, you can implement changes that make everyone more productive, says Simpson.
Just track the right metrics. If the goal is to provide a positive customer experience but you’re only tracking the number of calls made — not customer feedback —employees may not have an incentive to build customer relationships or actually solve the pest problem.
“It’s important for us to make sure we tie quality of our service to the productivity,” says Sauvage.
Quality and morale suffer when routes are over-scheduled. Routes typically are based on the average time it takes to complete certain jobs. The PCT survey found 44 percent of PMPs have specific time parameters for each type of pest control service.
Even though productivity may be number one in your mind, it can’t be number one in the minds of people who are performing in the field, says Simpson. “They’ve got to know that you respect them for more than just the dollar they bring in,” he says.
MAKING STRUCTURAL CHANGES. The average company loses more than 20 percent of productive capacity to “organizational drag,” which is the structures and processes that consume time and prevent employees from getting things done, reports a 2017 Bain & Company study.
To reduce drag, solicit employee input. “They’re the ones who are doing the work on the frontlines and they’re the ones who are most likely to have ideas about how to make structural improvements,” says Slaughter.
According to the PCT survey, 17 percent of PMPs say implementing enhanced internal systems and procedures is the primary reason productivity increased at their companies.
Elrod surveys employees annually to get suggestions for productivity improvement and he empowers them to change company systems. He even dedicates a percentage of revenue — last year it was 1 percent — to implement improvements not already earmarked in the budget.
You don’t have to place productivity solely on the shoulders of technicians when all departments are meeting productivity goals, says Elrod, who learned early on to plan ahead or productivity would slow. “Every year or two, we are having to redo, basically, our entire internal operations. Ours is a constant, evolving program,” he explains. As a result, growing pains are less severe and tumultuous. “No one wants to work in a chaotic environment,” he reminds.
Foster says a simple system change can have a big impact. He implemented a “preflight checklist” for technicians when they kept returning to the office for forgotten tools, supplies and personal protective gear. “It saved a lot of time and it just makes you look more professional,” he says.
USING LABOR-SAVING PRODUCTS. Some control products help companies increase productivity. “By using a better product or a differently formulated product we can get longer residual,” explains Foster.
Gena Lupini, vice president at Loyal Termite & Pest Control, began using a brand-name non-repellent to control ants. “You can get your production up by not having callbacks,” she says.
Simpson went from a 75 percent success rate controlling bed bugs to zero callbacks by using a new fungi-based insecticide. Eight years ago, a bed bug job was a three-man job that took eight hours; now “two men can knock out a house in about an hour and a half,” he says.
Manufacturer support is key to solving problems quickly, says Nick Lupini. Not all generic manufacturers have the same level of product support, he says. Additionally, such manufacturers sometimes don’t support the industry financially, he added.
Keep up with the science, urges Simpson. The research on bed bug control is “tremendous. If you’re not studying it every day you’re behind,” he says.
CHOOSING EFFICIENT EQUIPMENT. Equipment can reduce the time it takes to complete jobs.
Two years ago, Foster started using a high-pressure injection machine to apply termiticide. The machine requires half the time and employees to complete a termite job, and he says customers don’t take issue with the reduced time technicians spend on site. “It’s made us a lot more productive in the termite sector. It’s been a huge time saver,” he says.
Electronic rodent monitoring also has boosted efficiency at food warehouse accounts, says Foster. His technicians place monitors in traps with the highest activity and in hard-to-access areas like drop ceilings and locked IT closets. The wear-and-tear on technicians is less and they can spend more time investigating the source of rodent problems and preventing future ones.
Angeles Pest Control, Port Angeles, Wash., shifted to all-electric backpack sprayers. “They put down the right amount of chemical faster than you can if you’re doing it by hand,” says Owner Guy Richardson. “If you can save five minutes per house and you’re doing 15 houses a day, you’re talking about an hour at least of saved time,” he says. As such, he’s added stops to technicians’ routes.
OPTIMIZING ROUTES. According to the PCT survey, 20 percent of PMPs say improvements to company software and technology were the primary reason for productivity gains over the past five years.
Route optimization software has the biggest impact, say PMPs in follow-up interviews. By reducing drive time, technicians have more time to be productive.
“We’ve been able to add an almost whole new route without adding a whole new tech,” says Simpson on the benefits of routing software. It was eye-opening for his seven technicians, who thought they knew the quickest ways about town. “Once they start following the route the way it’s set up, we’ve been able to add two or three stops per day to them. Their commission has gone up. They see the value in route management,” says Simpson.
Tighter routing is also a win for the customer, especially when you add in GPS tracking, says Emilio Polce, president of Eco Choice Termite & Pest Control, Vernon, Conn. When a new service call comes in, you can reroute the closest technician, he explains. Plus, the GPS system sends scheduled maintenance alerts. “Now we know when someone’s due for an oil change and we can build it into the schedule,” he explains.
The PCT survey found 29 percent of PMPs purchased vehicle or fleet tracking systems to boost productivity in the past year; 4 percent said this technology was the primary reason for their company’s productivity gain.
Not all windshield time is bad. It’s an opportunity to schedule hands-free calls or listen to a training podcast. You also can “turn your brain off and relax, and that’s OK too,” says Slaughter.
REDUCING DATA ENTRY. Before Angeles Pest Control switched to its current software program, technicians spent an extra three to five minutes per stop entering data. “If you’re doing 15 houses in a day, you’re talking about an hour more just because you’re trying to put information and data into a program that’s supposed to save you time,” says Richardson.
Curran McHenry, who owns ANTi-Pest in Schaumburg, Ill., uses a program where he only has to enter EPA chemical registration numbers once; after that, they’re in the system and can be pulled into reports as needed. “It simplifies everything as far as getting the work done so it takes me less time. I have more time to grow,” he says of his nascent business.
Polce’s current software saves time for office staff. Account information automatically pops up when clients call in. As such, it’s easy to communicate with clients via email and text.
Requesting and receiving payment online is a time-saver as well. Last year Polce’s team mailed out 500 statements a month and 70 percent of payments were by paper check. Now most statements are emailed and payment by credit card is approaching 60 percent. As a result, office personnel have more time to spend on the phone with customers, says Polce.
Using in-field software on tablets appeals to young employees. “They will be more productive using something like that than if I told them you’ve just got to (use) pen and paper. I’d probably lose half my workforce if we did that,” said Simpson.
The PMPs interviewed say they’ve switched software providers several times in the past 10 years. The PCT survey found 17 percent of PMPs invested in customer relationship marketing software in the last year to boost productivity.
MATCHING EMPLOYEES TO THE JOB. Even though employees use standard tools and follow standard procedures, how they deliver value to customers is going to vary. “It’s important to embrace that unique variability and learn from it rather than try to stifle it,” says Slaughter.
An example: Recognizing employees are more productive at different times of the day.
“We have some that want to start working at, no kidding, 4:30 a.m.,” says Gena Lupini. Others start at 9 a.m.; some start much later but work until 8 p.m. “Fortunately, we have a nice variety and we can accommodate a lot of different customers that way,” she says.
It took Foster years to see this as an advantage rather than an excuse for not working standard hours. Early on, he let employees go who in hindsight would have been good workers. “I just didn’t put them in the right slots,” he admits.
Likewise, some employees are better suited for certain types of work. You don’t want to put a 67-year-old with bad knees in a warehouse checking 500 snap traps, points out Ramsey of Copesan. And maybe someone with mild arachnophobia will excel better at termite control instead of general pest control.
MAKING EMPLOYEES HAPPY. “The happier they are, the more productive they’ll be,” says Ramsey. “Do right by the technicians and they’ll produce for you,” he explains.
To increase employee satisfaction, 36 percent of PMPs offered enhanced benefits in the last year; 30 percent allowed staff to work remotely, found the pre-COVID-19 PCT survey.
Polce lets employees take service vehicles home; he says this boosts productivity and morale. He also encourages office staff to get up and move. “When you move, you get more endorphins going; you’re just more energized, you’re more open, you’re more creative, you’re more positive,” he explains.
One thing you shouldn’t do: micromanage employees. “The number one greatest untapped resource to increase productivity is trust,” says Slaughter. “If you show people you trust them to get things done then they’re more likely to use that trust as a way to show value,” he explains.
Improving productivity is a continuous process, Slaughter reminds. “Improvement is never something you do once and you’re done with it,” he says.
The author is a frequent contributor to PCT.
A couple of months ago, I had small flies in my house. Didn’t they know who I am?! I am the editor of a pest control magazine! I felt like Rodney Dangerfield. I was getting no respect.
For the life of me, I could not find the source of the flies. But that’s nothing new to you, right? There’s a reason articles about small flies are frequently titled “Small Flies, Big Problems.” Pest management is a tough job. Even when your staff does everything correctly, difficult infestations can sometimes persist.
When I started seeing the flies I assumed there was a rotten piece of fruit somewhere. So I put all the fruit that had been on the counter into the fridge. Still had flies. I scrubbed the garbage disposal and emptied the trash every night. No help. I checked the dog’s bowl and food storage. Nada. I looked under the sink for a leak. Nope. On the advice of Stoy Hedges, PCT’s technical adviser, I put glasses over the kitchen sink drains to see if I could catch any flies coming up. No luck. If they weren’t in the drains, where were they coming from?
Then, one night, I had a moment of brilliance. (Like many of you, since my family has been home most of the past nine months, we’ve done some home improvements. We’ve hung new pictures, took down the swing set in the backyard and removed an old sanitary tub out of our mudroom. We only used the tub for storage [hats, gloves and dog toys…isn’t that what you keep in your sink?] so it made sense to pull it out. To make better use of the space, we put in a storage cubby for coats, shoes and the kids’ book bags.)
What if the dried-out pipes from the sink had something to do with the flies? Even though we had capped them, I KNEW these pipes were the source. I KNEW IT. I was excited for my technician to come over so we could discuss my theory. Of course, I was most excited for him to confirm the source and eliminate the flies. I was really tired of smacking the counters day and night to kill them by hand. Great IPM…bad for the food on the counter.
My technician, who’s been treating our home for several years, arrived. I explained to him the failed drain trick and he inspected the kitchen thoroughly. I also showed him a napkin with my smushed fly, which he ID’d as a phorid fly. He explained about phorid flies and where they are most commonly found. Then I told him my theory. He headed into the mudroom and said that he did indeed see more flies in there than in the kitchen. He told me I needed to cap those pipes professionally since if there was still moisture in there they would attract flies. He applied an insecticide and told me to call him in a couple days if things weren’t better. I was ecstatic. I KNEW the flies were headed to their final resting place. YES!
Later that day when I got home from running a few errands, my son said, “Mom, we figured out where the flies were coming from.” I told him yes, our technician had come over earlier in the day to treat for them. “Nope,” he said.
My son had gone in the mudroom and smelled something funny. So after digging around, he called his sister in and together, they found the source. My daughter had left a lunch from her July summer camp in her backpack, which was hanging IN THE NEW CUBBY.
It was October.
They opened the book bag, saw hundreds of flies and larvae, and ran the entire thing — contents and all — to the trash can outside.
For almost four months, flies had been feasting on her rotting lunch just feet away from my kitchen. And I had missed it. Ugh. That’s the bad news. The good news was that we saw fewer flies in the kitchen almost immediately.
So what did I learn from all this? I learned that I was not the Sherlock Holmes that I previously thought. I learned the customer is not always right. (I actually did already know that…I just confirmed it to myself.) And I learned that my kids can sometimes be more observant than me. And that definitely deserves some respect.
I wish you and your family a happy and healthy holiday season. And as far as 2021, I am hoping we all have a better — and a fly-free — New Year!
The author is editor-in-chief of PCT.
FAIRFAX, Va. — The National Pest Management Association (NPMA) held its Annual Membership Meeting virtually on Oct. 28. Although the meeting is traditionally held in conjunction with NPMA PestWorld, since this year’s event was held virtually, so was the membership meeting.
The NPMA Board of Directors, including President Scott Steckel, President-Elect Justin McCauley, Treasurer Marillian Missiti and Secretary Faye Golden hosted the meeting. McCauley presented 2019-20 audited financial reports and Missiti reviewed NPMA’s 2020-21 budget.
The biggest news out of the meeting was related to two motions to change NPMA bylaws. The first motion included a change to the bylaws to make it more clear when access to membership benefits will expire and how to reinstate membership, as well as several changes to “clean up” language in the bylaws. It also included a proposal to add an international representative on the NPMA Board of Directors (with a voting role).
The second motion allows the 2020-21 NPMA Board of Directors to extend their term by one additional year (2021-22 election) “in light of changes due to the Coronavirus pandemic,” the amendment read. That means all members of the Board of Directors will serve in their rolls from 2020-2022.
Both motions passed unanimously. The Zoom meeting had around 100 attendees, while another 40 NPMA members voted previously via proxy. Visit https://buff.ly/378z5uo to read the changes.
In other news from the virtual event, NPMA presented its annual industry awards during a virtual award ceremony. The following individuals and organizations were recognized: NPMA Chairperson of the Year: Kevin Lemasters, chair of NPMA’s Public Policy Committee, EnviroPest, Windsor, Colo.; Women of Excellence Award (sponsored by Target Specialty Products): Andrea Brubaker, American Pest, Fulton, Md.; NPMA Committee of the Year: Leadership Networking Community Council, formerly the Leadership Development Group; NPMA Gives Award: Rentokil North America; PestVets Veteran of the Year (sponsored by FMC): Marie Horner, Arrow Exterminators, Mcleansville, N.C.: Young Entrepreneur Award (sponsored by Rentokil): Solomon Airhart, Aruza Pest Control, Charlotte, N.C. — Jodi Dorsch
Industry Mourns J. Bryan Cooksey Jr.
JACKSONVILLE, Fla. — J. Bryan Cooksey Jr., longtime owner of McCall Service (now led by his sons), passed away on Oct. 27. He was 88.
After a stint in the U.S. Army (1953-55), Cooksey enrolled at the University of Florida. He graduated with a bachelor of agriculture degree in 1956 and a master’s degree of agriculture in 1958 (Entomology and Agronomy).
He started his career as an assistant county agriculture agent in Escambia County, Fla. He was next hired as a branch manager for a railroad contractor in Jacksonville. He left that job and opened his first pest control business in Jacksonville Beach, which he later sold to Terminix International. He joined that firm as a branch manager in Jacksonville and later became the company’s training director based out of Memphis.
He then joined McCall Service, which only sold heating oil at the time, to start the firm’s pest control business. He quickly grew the pest control operation and was promoted to president of the company. In the late 1980s he was able to buy the business outright.
His sons bought the business from him and continue to own and operate it today as they expand it throughout Florida, Georgia and South Carolina. The company ranked #48 on the most recent PCT Top 100 list.
Bryan is survived his wife of 62 years,
Jane Williams Cooksey, and children Beverly Mulholland (Sean), Bryan Cooksey III (Teresa), Catherine Patton (Patrick), David Cooksey (Nicole) and John Cooksey (Leyda).
Veseris Launches New Corporate Website
AUSTIN, Texas — Veseris has launched a new corporate website, www.veseris.com. The company says this new resource provides a fuller picture of who Veseris is — and how it’s making a positive impact on professional markets across North America. The website also details the company’s new distinct mission, vision and guiding values, the firm added.
Veseris.com delivers information about all the markets the company serves throughout Canada, the United States and Mexico, including links, locations and contacts. Visitors also can access background information on the company’s history, leadership and careers.
The site launch and accompanying video are part of Veseris’ broader series of digital enhancements, the company adds. Veseris also updated its online industry resource PestWeb to feature an events calendar, a more user-friendly locations page, and stronger integration across its online tools and services. Upgrades to the company’s enterprise resource planning (ERP), customer relationship management (CRM), and ecommerce systems are slated for 2021.
“In the past, we’ve always been a part of a larger company and didn’t have the chance to define our own mission, vision, and values,” says Karl J. Kisner, director of corporate strategy at Veseris. “Now that we’re an independent company, we’re proud to reveal the common purpose that’s always guided our business — being the strongest advocate for our customers, coworkers and suppliers.”
NCPMA To Hold First Virtual PCT School
RALEIGH, N.C. — Registration is now open for the North Carolina Pest Management Association (NCPMA) 2021 Pest Control Technician’s (PCT) School. The event will be held virtually Jan. 25-28, 2021.
Registration for the 2021 PCT School is now open on the association’s website. The 2021 PCT School will feature sessions designed to provide continuing education credits for pest management professionals.
The 71st Annual PCT School will feature nationally recognized speakers leading educational sessions for PMPs.
“We may not be meeting in person this year, but the 2021 PCT School will continue and will include the best of what North Carolina’s pest management professionals have come to expect from our winter school. We are looking forward to continuing our more than 70-year history of bringing the best training and speakers to North Carolina’s pest management professionals,” said John Adkins, NCPMA president and chair of the PCT School Committee.
A full schedule of sessions is available at www.ncpestmanagement.org/pctreg.
FMC Announces Winners of PestWorld True Champions Trivia Challenge
PHILADELPHIA — FMC Professional Solutions recently announced the winners of the FMC True Champions Trivia Challenge, hosted at the virtual NPMA PestWorld. Winners showcased their knowledge of urban pest management, FMC products and popular culture. They will receive prizes including Cabela’s gift cards and upgraded True Champions Rewards program status.
- David Moor of Dodson Pest Control in Lynchburg, Va.
- Cory Goeltzenleuchter of McCall Service in Jacksonville, Fla.
- Andrew Taylor of Plunkett’s Pest Control in Minneapolis, Minn.
- Mark VanderWerp of Rose Pest Solutions in Troy, Mich.
- Jim Zylstra of Tuff Turf Molebusters in Byron Center, Mich.
- Kim Kelley-Tunis of Terminix in Memphis, Tenn.
- Glen Ramsey of Rollins in Atlanta, Ga.
- Justin Marlowe of McCauley Services in Bryant, Ark.
- Kevin Hathorne of Terminix Service in Columbia, S.C.
- Martin Overline of Aardvark Pest Management in Philadelphia
FMC also launched a 20-ounce package size of Scion insecticide with UVX technology, continued support of PestVets and announced the upcoming celebration of the Talstar 25th Anniversary.
“The pest control industry is very technical and competitive,” said Tom Wharton, FMC national sales manager. “The Trivia Challenge was a great way to give our industry partners a chance to compete and show off their technical knowledge while also getting them engaged with our booth and PestWorld plans. We thank everyone who joined us at PestWorld and participated in the Trivia Challenge.” To learn more, visit www.fmctruechampions.com.
Catchmaster, Texas A&M Researching Flies and COVID-19
BAYONNE, N.J. — AP&G Co. has been working closely with members of the Department of Entomology at Texas A&M University by providing Catchmaster fly control products to support efforts to study flies near COVID-19 positive households.
Catchmaster products, including Gold Stick Fly Traps, Fly Jars, Fly Bags and Window Fly Traps, were recently donated by AP&G Co. and deployed at COVID-19 positive households. The samples of flies will be tested for SARS-CoV-2. The goal of the research is to determine if flies can be used to detect areas of active transmission of SARS-CoV-2 during the COVID-19 pandemic.
“We are excited to see our Catchmaster fly products being used in the research by Texas A&M University. Nothing beats seeing our products working in the field, especially when they are tied to research of this importance,” said Jonathan Frisch, vice president of sales and marketing.
The Catchmaster team has been working closely with Gabriel Hamer, Ph.D., associate professor, and Christopher Roundy, Ph.D., postdoctoral researcher in the Department of Entomology, Texas A&M University to provide the appropriate products for sampling flies. In addition, Sarah Hamer, Ph.D., DVM, associate professor of epidemiology at the Texas A&M College of Veterinary Medicine and Biomedical Sciences and her team, are deploying the traps inside and around COVID-19 positive households.