LEHI, Utah - Slingshot, a leading 24/7 home services sales and contact center, and Voice for Pest, a leading phone system provider, announce a new partnership with integrated voice and data solutions.
With phone communications accounting for 70 to 90 percent of pest sales and customer transactions, PMPs can now combine inboxes within Slingshot and use the new "click-to-call" functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMP's will be able to manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.
Voice for Pest CEO Tom Welsh is confident the integration will enable PMPs to improve response times. "Many companies are finding they need their phone systems to be more flexible, especially given today's environment. By combining Voice for Pest calls and voicemails within the Slingshot platform, providers can respond to customer requests quickly," Welsh said. "Ultimately, it's a game-changer for our customers, considering their call volume and the potential value of their call data."
Taylor Olson, Slingshot CEO, added, "We want to make it easier for pest control companies to scale operations while consistently providing excellent service to their customers. One major benefit of the integration is giving clients enhanced omni-channel communication abilities with a leader in phone services."
BATON ROUGE, La. — Andy McGinty has been promoted to chief executive officer (CEO) of LIPCA Insurance, its subsidiaries and holdings. Employed with LIPCA since 1991, McGinty will continue to be in charge of all marketing, claim litigation and loss control services as well as expanding LIPCA’s program with additional available insurance markets.
CFO Vickie Langwell adds the title of chief operating officer (COO) of LIPCA, its subsidiaries and holdings. Employed with LIPCA since 2001, Langwell is responsible for all accounting and financial functions, compliance, overseeing underwriting, human resources and IT.
Founded in 1985, LIPCA remains completely owned by pest and lawn professionals.
FAIRFAX, Va. – From skydiving onto Empower Field at Mile High (home of the Denver Broncos), to scuba diving, to hanging off a bridge with one arm, extreme athlete Kenyon Salo not only challenges himself with new adventures, but he relates his experiences as a motivational speaker. As the NPMA Academy week 2 keynote speaker, Salo challenged attendees to break down barriers that prevent them from trying experiences in a session sponsored by Corteva AgriScience.
Whenever Salo gives a presentation, he asks his audience what prevents them from trying new experiences and the following four are universally cited:
• Responsibilities (e.g., work and family)
Salo said that in our personal and professional lives people get too focused on those type of blockers; thus, it is much easier to say no to undergoing new adventures. He encouraged attendees to “Say yes and figure it out later.”
The benefit of trying new experiences are many-fold, including the stories (even negative ones) you bring back. “Storytelling is the glue that allows us to connect to humans,” Salo said.
Relating that to the pest control industry, Salo said stories that owners, technicians, CSRs and others gain from new experience help them to better connect with customers. Begin by sharing your stories in your personal life, and work to become a better listener, Salo said. “That’s what your best technicians do," Salo said. "They ask a question and listen. Ask another question and listen. Ask another question and listen. Then they really understand the problem that needs to be solved. Stories that technicians can share with the clients help the clients get to know them on an individual basis” which helps build long-lasting relationships and long-term clients.
FREDERICKSBURG, Va. — The Virginia Pest Management Association (VPMA) held its Jeffrey M. Johnson Memorial ACE Prep Course and Exam on June 18 and 19, in Lynchburg, Va. Four PMPs earned their ACE designation at the conclusion of this event! Congratulations to Vern Davis, Terminix-Tidewater; Jon Furdek, Accel Pest & Termite Control; Shannon Harlow-Ellis, National Exterminating Co., Inc.; and Justin Kendall, Pestmaster Services.
“The ACE designation is an honor earned by technicians that recognizes their years of experience and accumulated knowledge. It sets them apart as an elite group of pest management problem solvers,” said VPMA President Rhonda Elmore.
VPMA’s program is named after past-president, the late Jeff Johnson. Johnson earned his ACE in July 2010 and made it his priority as he began his term as VPMA President to double the number of ACEs in Virginia. During his two-year term, VPMA helped 16 PMPs earn their ACE designations through the VPMA Prep Course and proctored exams, far surpassing his goal!
The ACE program is designed to benefit the practicing pest control professional. You do not need an advanced degree to participate, just a solid grasp of the practical aspects of applied entomology. To be eligible to apply for the ACE program, you must hold a current pesticide applicators’ license issued in the U.S., have a minimum of 7 years of verifiable pest management experience, and must take and pass a test of knowledge of structural pest control.
VPMA holds the Jeffrey M. Johnson Memorial ACE Prep Course and Exam each spring. The VPMA Prep Course, taught by Dr. Dini Miller of Virginia Tech and David Moore, BCE, Dodson Pest Control, reviews each of the elements that may be covered on the exam. This course reinforces your knowledge and gives you the opportunity to clarify information you need help with. VPMA recommends individuals begin self-study approximately 6 months before taking the ACE exam. The VPMA Prep course can be a good way to kick-off your preparation, but is usually taken as a final refresher just prior to taking the exam. Individuals must make application to ESA 30 days prior to taking the exam.
For more information about the ACE Certification Program go to: http://www.entocert.org/ace-certification.