LEHI, Utah - Slingshot, a leading 24/7 home services sales and contact center, and Voice for Pest, a leading phone system provider, announce a new partnership with integrated voice and data solutions.
With phone communications accounting for 70 to 90 percent of pest sales and customer transactions, PMPs can now combine inboxes within Slingshot and use the new "click-to-call" functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMP's will be able to manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.
Voice for Pest CEO Tom Welsh is confident the integration will enable PMPs to improve response times. "Many companies are finding they need their phone systems to be more flexible, especially given today's environment. By combining Voice for Pest calls and voicemails within the Slingshot platform, providers can respond to customer requests quickly," Welsh said. "Ultimately, it's a game-changer for our customers, considering their call volume and the potential value of their call data."
Taylor Olson, Slingshot CEO, added, "We want to make it easier for pest control companies to scale operations while consistently providing excellent service to their customers. One major benefit of the integration is giving clients enhanced omni-channel communication abilities with a leader in phone services."