Verizon Connect Introduces Reveal Field Plus

Verizon Connect Introduces Reveal Field Plus

New features have been designed to help improve the customer experience and keep businesses evolving in the digital age.

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Verizon Connect has introduced Reveal Field Plus, which includes advanced features in addition to those included with Reveal Field (formerly Field Service Dispatch). The new features have been designed to help improve the customer experience and keep businesses evolving in the digital age, specifically: 

Increase Communication. Receive an alert when a technician is delayed and automatically notify customers to keep them informed 

Improve Customer Service. Easily monitor and track job performance using a dashboard and find out what’s working and what’s not 
 
Decrease Manual Effort. Save time and collect customer feedback through a short online form and easily manage everything from one place 
 
Increase Brand Awareness. Quickly capture customer testimonials and positive feedback to attract new customers and address areas for improvement 
 
Advanced features of Reveal Field Plus include
 
• Technician Delayed Alerts: Receive an alert when a technician is going to be late for the job. Then, quickly notify the customer by email or text 
• ETA Notifications: Automatically send customers an ETA based on the technician’s location and any traffic restrictions 
• Branding & Customization: Ability to add a company logo and company information to customer communications, including email or text message  
• Online Review Forms: Easily request and collect reviews and ratings from customers through email or text  
• Job Review Alerts: Get notified when a customer review is completed and respond quickly to issues that may arise 

• Performance Tracking: Get a quick glance at how the company is performing. See ratings and responses for each job and technician