HOLMDEL, N.J. — WorkWave, a provider of software solutions for field service companies, announced its acquisition of Slingshot, a provider of customer call center software and customer support in the field service market.
“The need to grow their business — to attract, retain, and maximize each customer relationship—is what keeps every field service owner and executive awake at night. Slingshot is not just the market leader at helping its customers grow, it is the only organization of its kind in our industry that has a proven track record of using omni-channel communication software to close more deals for its customers,” David F. Giannetto, CEO of WorkWave, said in a press release. “By bringing such an outstanding organization into WorkWave, we will be able to provide unique integrations into our solutions that will increase the unparalleled advantage our customers have over their competition, reinforcing that WorkWave is the premier partner to service organizations.”
WorkWave says Slingshot is unique in that it is the only provider of any scale supporting service organizations, delivering call center software capable of interacting with customers across multiple methods of communication, from phone and SMS to email and chatbot, to not just improve sales for its customers, but also improve the overall customer experience in a cohesive, holistic manner.
Slingshot will continue to support its customers operating on non-WorkWave platforms; however, WorkWave says new integrations with WorkWave solutions will increase the value for customers in the WorkWave family.
“We’re thrilled to be a part of WorkWave’s industry leadership and portfolio of solutions, working together to provide strong, measurable value for our customers,” Jon Soldan, CEO of Slingshot and now SVP of Slingshot Operations for WorkWave, said in the same press release. “Slingshot has always been about enabling conversations and more effective interactions between home service professionals and their customers, and by joining forces with WorkWave, we’ll be able to accelerate our goal of a tech-enabled contact center with 360-degree data and reporting, better scheduling and payment opportunities, and greater conversion for our customers.”