<FONT color=blue>PCT Podcast</FONT>: Mark “Shep” Sheperdigian Provides Customer Service Tips

Mark “Shep” Sheperdigian, vice president of technical services, Rose Pest Solutions, provides customer service tips based on his 25 years of experience in the pest control industry.

Brad Harbison, Editor

Published May 04, 2007

Fla
Mark “Shep” Sheperdigian

CLEVELAND — PCT’s Brad Harbison recently spoke with Mark “Shep” Sheperdigian, vice president of technical services, Rose Pest Solutions — a Copesan partner. Sheperdigian’s 25 years in the pest control industry includes time spent as a service technician and sales representative — giving him a unique perspective on customer service. Sheperdigian has written about his experiences in Copesan University training courses, which are now available to the entire pest control industry through PCT’s Web site at www.pctonline.com/copesan. In the following podcast, Sheperdigian talks more about providing standout customer service.

Click here to listen to the podcast.

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