Arrow Exterminators Announces Operations Promotions

ATLANTA, Ga. – Atlanta-based Arrow Exterminators announced three internal promotions to the company’s operations team. 

“We have aggressive plans to grow to $400 million in the next three years and $500 million in the next six years, while maintaining our unique entrepreneurial and family culture,” said Emily Thomas Kendrick, chief executive officer, Arrow Exterminators. “The value of promoting leaders from within the organization who not only understand our business at all levels, but even more importantly, understand and embrace our culture, can’t be overstated. We are thrilled to announce the promotions of Toby Miller, Randy Chendemi, and Aaron Henry to our operations team.”

Miller, former senior service center manager in Atlanta (Midtown), Ga., was promoted to regional vice president of Northeast Atlanta, Ga. Miller started with Arrow in 2007 as a pest control service professional in the East Cobb office. Since then, he has held many positions in the company, including home evaluator and service center manager. Miller has received many honorable awards, including achieving Premier Club for four years in a row, the Starkey Thomas Manager of the Year Award, and leading his Midtown office in achieving Circle of Diamonds since the beginning of the program. As regional vice president of Northeast Atlanta, Miller will oversee operations in Atlanta (Midtown), Buford, Decatur, Duluth, Dunwoody, Gainesville, Lawrenceville, Toccoa and Tucker, Ga.

Chendemi, former senior service center manager in Woodstock, Ga., was promoted to regional vice president of North Georgia. Chendemi started with Arrow in 2010 as the very first member of the Service Center Manager Training Program through Arrow University. Soon after joining Arrow, he assumed the role of service center manager in the Villa Rica, Ga. office in 2011, the Dallas, Ga., office in 2014, and most recently the Woodstock, Ga. office in 2018. Over the years, Chendemi has achieved many honorable distinctions, including Senior Service Center Manager, the 2021 Starkey Thomas Manager of the Year Award, as well as leading his teams to Circle of Diamonds for seven straight years. As regional vice president of North Georgia, he will oversee operations in Blairsville, Blue Ridge, Calhoun, Cartersville, Dalton, Ellijay, Gainesville, and Toccoa, Ga.

Henry, former senior service center manager in Norcross, Ga., for the home services (HSC) division, was promoted to regional vice president of home services. Henry joined Arrow in 2010 as an HSC home evaluator in the Tucker, Ga., home services office. In 2015, he was promoted to service center manager, and then senior service center manager in 2019 for the Lawrenceville HSC office. In January 2020, he opened a new service center in Norcross, Ga. As regional vice president of home services, Henry will oversee operations in Bradenton, Fl.; Jacksonville, Fl.; Atlanta Ga.; Macon, Ga.; and the Dallas-Fort Worth, Texas area.

“Toby, Randy, and Aaron are all wonderful assets to our operations team, and we look forward to their continued leadership they have shown over the years," said Tim Pollard, president and chief operating officer, Arrow Exterminators. "As a family-owned company, we are proud to reward success and hard work internally.”