When customer’s expectations don’t match up with pest management realities, the result can be a bad reputation, negative online reviews—and customers seeking damages.
No treatment approach is always effective in every case. So what can you do to make sure customers are not disappointed? It might be something as basic as communicating clearly.
John Culotta of PCOpro explains how and why pest management professionals can help manage customer expectations to help reduce the risk of lawsuits and costly insurance claims.
No treatment approach is always effective in every case. So what can you do to make sure customers are not disappointed? It might be something as basic as communicating clearly.
John Culotta of PCOpro explains how and why pest management professionals can help manage customer expectations to help reduce the risk of lawsuits and costly insurance claims.
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