Consulting Group Offers New Consumer Service Program

VERO BEACH, Fla. — The Clendenin Consulting Group is offering a new program geared toward helping clients offer consistent, high-quality service that is noticeable to their customers at every point in the cycle of service, to the point that customers become raving fans. The service is open to businesses in the consumer services industry such as pest and lawn control.

First, TCCG immerses the appropriate specialists into the company to observe and understand how things are being done, what the company believes in and the level of employee engagement and support.

Next, opportunities are identified and a plan for implementation is created, including training and preparing the organization for needed improvements. Then, the plan is implemented, and results are measured.

The goal is to create a culture in which every plan, process, procedure and policy is scrutinized under the eye and mindset of quality, driving quantity and both short- and long-term results.

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