‘Decision Intelligence’ Unveiled at WorkWave’s Beyond Service Conference

DALLAS — WorkWave’s Beyond Service Customer Conference wrapped after four days at the Hilton Anatole, bringing together field service teams across pest control, lawn care, security, cleaning and more. The event focused on helping customers turn business data into decisive action through sessions, panels, boot camps, networking and evening events.

WorkWave unveils Wavelytics Decision Intelligence. WorkWave introduced Wavelytics Decision Intelligence, adding dynamic, prescriptive dashboards to its core software. The tool is designed as a strategic navigation system tailored to pest control, lawn care, cleaning and security industries. Key features include dashboards for high-level visibility into macro trends such as sales pipeline health and revenue retention; scorecards for granular performance tracking, including sales close rates and technician chemical usage; alerts that flag urgent issues like aging leads or spikes in callbacks; and Ask WAIve, a natural language interface that allows users to query data, generate reports and receive recommendations through specialized AI agents.

Shawn Kanungo

Keynotes and insights. CEO Kevin Kemmerer discussed how field service is shifting and highlighted WorkWave’s mission to support customers, emphasizing industry recognition for frontline workers, faster data migrations and support call resolution, and product innovation including dynamic routing, new mobile apps for RealGreen and WinTeam, digital forms and earned wage access. Author Shawn Kanungo urged attendees to embrace change in an AI-driven world, stressing the importance of acting quickly, learning from failure, and maintaining reliability and human connection. “The greatest strategy in the world is to deeply care,” he said.

Top sessions. AI and analytics dominated the most attended sessions, including Wavelytics 101, which explained how the platform turns raw data into actionable insights; an early adopter roundtable on predictive AI and analytics; and The Art of the Possible: The Future of AI and Analytics, a look at how AI can advance beyond traditional reporting.

Awards. At the Beyond Service Awards Dinner, winners included RBM Building Services, First Coast Security, ExperiGreen Lawn Care and Ned’s Home for the Outperform Award; ACT Security Group for Standout Team; and Virginia Green as Trailblazer of the Year.

Closing. Attendees also enjoyed a welcome reception, partner-sponsored happy hour, local nightlife and a Texas rodeo night with line dancing, a mechanical bull and barbecue. WorkWave announced that the 2027 conference will be held Jan. 31–Feb. 3 in New Orleans.

Read more about this event from the WorkWave blog post.