Second Edition of ‘The Edge Up’ is Published

ST. LOUIS, Mo. — June Van Klaveren, owner of Compelling Communications, announced that the second edition of her book, “The Edge Up,” has been published and is available as a Kindle book on Amazon.

The book is FREE on Oct. 1 only, in recognition of National Customer Service week (Oct. 5-9).

“The Edge Up” explains to small businesses how to get the “edge up” on their competition with great customer service. From the book, Van Klaveren said, readers will receive a deceptively simple message: “Take good care of your customers and they’ll take good care of you.” The book includes such important topics as The Impact of Customer Service; Customer Service Secrets; Employees, Management and Customer Service; Real Life Customer Service Stories and Lessons; Conflicts and How to Handle Them; and Customer Service Techniques.

Van Klaveren suggests that companies make the week of October 5-9 a special week in their organization by boosting morale, motivation and teamwork; rewarding frontline customer service reps; raising company-wide awareness of the importance of customer service; thanking customer service employees; and letting customers know about your commitment to customer satisfaction.

“The Edge Up” can be ordered from Amazon.com in a Kindle book and it also can be read on your tablet or laptop using Amazon’s Kindle app.