Did ERM Systems Prove their Worth During the COVID-19 Pandemic?

Electronic rodent monitoring offers 24/7 support to PMPs and helps them provide better service to their customers. How has this technology performed during the COVID-19 era?


When the COVID-19 pandemic first hit the U.S. in early March 2020, it’s safe to assume that nobody in any field could predict how dramatically it would affect the business world. But unlike many market segments, the pest control industry saw a boost as a result of the coronavirus pandemic.
 
From a residential standpoint, more people were at home than ever before and that meant they were noticing pest issues they previously hadn’t noticed before. These include spotting crawling insects, mice and rats, wildlife, as well as seeing mosquito levels in the summer. Perhaps none of these were new issues, but with more time at home that gave homeowners the opportunity to observe them.
 
Business didn’t drop off at all for Adam’s Pest Control in Minnesota. According to Adam’s Mike Richards, his workflow not only was steady, but it increased. And electronic rodent monitoring systems (ERMs) were a big part of being able to keep up with that increase.
 
“I never lost a day of work during COVID-19,” said Richards. “I was still doing things and taking care of traps and (ERM) helped quite a bit. They were very valuable to the point that the systems on my phone essentially gave me a text and email that says, ‘you have a capture,’ ‘you have a disruption,’ ‘a trap has been moved,’ or something like that. If I get a message that everything is clear, then I don’t have to check that trap.
 
“Obviously if you have a capture, you then need to check it, but if you have 12 traps in a restaurant and you only one with an alert, you have to only take care of that one. It’s a big time savings.”
 
Annie Raish, C.W.C.P., owns Apple Valley, California-based High Desert Pest Control. She is a Certified Wildlife Control Professional and uses every tool she can to support her business. She has a vast territory from Los Angeles to San Bernadino to Bakersfield to Palm Springs, with clients ranging from residential homeowners and farmers to school districts and commercial companies.
 
She has supported new technologies for years, long before ERM tools were introduced. Having more information when she’s not on-site 24/7 is helpful to providing a better service.
 
“This gives me a good basis for how to make a plan of attack when there are issues that need to be addressed,” Raish said. “It helps me with determining where am I going to start, and how am I going to start to address this population. As long as I have a cell signal, I can get an alert within three seconds, and it’ll let me know about activity levels.”
 
Raish also uses ERM products with cameras attached to give her real-time video alerts. “The camera will pick up movement so you can differentiate one rat from another, it helps me see how many rats are going through an area in a certain period of time. It leaves my eyes here when I’m gone and (customers) like that. If we have rats ripping through at 3 a.m. and not leaving any evidence, you end up with a small herd of rats on the camera and the videos will show me that.”
 
How Burt’s Termite & Pest Control Uses ERM to Save Time & Money
ERM systems are designed to be a next-generation tool for technicians to save money and time. They’re also a separate set of eyes on site, always monitoring rodent activity.

In Indiana, Burt’s Termite & Pest Control started testing ERM stations during the beta period of development for one manufacturer and quickly realized new benefits. Not only do ERM systems work as a 24/7 monitoring technician on-site, but they can reach other areas of a warehouse or food-processing facility that technicians would never have time to examine during normal inspections.

“When we were first using stations years ago, we put these traps in locations based on an auditor’s spacing,” said Doug Foster, Burt’s president. “Now with ERM, we’re basing those locations on science from what our data from history is telling us on where we’re catching rodents.”

Foster says there are many areas of a commercial facility where a technician can’t get to during a normal inspection without doubling or tripling the amount of time, thus losing productivity and money. ERM stations are the opposite – adding higher productivity by eliminating excess manpower hours and allowing the technician to do other work.

“Years ago, we’d have 20 sensors, and we would check most weekly or every other week,” Foster said. “Then we found if we put ERM stations in areas that we don’t get to each time, like above a dropped ceiling or a mezzanine area used for storage, or areas not typically thought of as accessed by rodents like a maintenance area in a plant or a factory with no food there. Those are quiet areas that are cluttered, so we put them in out-of-the way areas that were a timesaving area, so we didn’t need to get a ladder to inspect periodically.

“ERM has been a huge timesaver for us, for not having to access ladders or put someone in a precarious position of getting up there all the time. First you put traps around a factory setting or inside or around dock doors or service doors. Then you put them in the middle of the maybe 50,000-square-foot, food-processing plant or distribution center and they have areas prone to rodents that escaped around the traps or brought in like a trojan horse. Like pallets of dog food that might have been shipped in and the rodents weren’t caught during receiving. You might have 30 bags of dog food on a pallet, and they can’t see in the middle of them. ERM can detect that activity.”