PCT, Syngenta Present Best-in-Class Customer Service Awards at Academy

PHOENIX, Ariz. – PCT and Syngenta Professional Products presented awards to winners of the first-ever Best-In-Class Customer Service Awards at NPMA Academy in Phoenix, Friday.

PCT Editor Jodi Dorsch presented the awards to this year’s winners:

• Truly Nolen of America, Tucson, Ariz. – Category: Large company ($3,000,000+ in annual revenues);
• A-Active Termite & Pest Control, Virginia Beach, Va. – Category: Medium company ($750,000 to $3,000,000 in annual revenues);
• ZipZap Termite & Pest Control, Gladstone, Mo. – Category: Small company ($250,000 to $750,000 in annual revenues)

Each of this year’s winners then made a few comments.

“We appreciate this award because this company was built on our customer service ability,” Jeff Preece, technical director of ZipZap Termite & Pest Control said. “When we started all that we had to offer was customer service.”

A-Active Termite & Pest Control President Kevin Kordek, echoed those sentiments, commenting that “it doesn’t really matter what we think of ourselves – it’s what our customers think of us. We’re proud of this award, and we look forward to challenging ourselves to get better.”

In accepting the award for Truly Nolen, Bob Hartley, the company’s vice president of technical services, reflected on Truly Nolen himself.

“Truly is still very active in the company and when I informed him about this award he was very happy,” Hartley said. “Truly understands the importance of customer service and that’s why his policy has always been to accept phone calls. If anyone wants to speak with him they can just call him up.”

PCT's Dorsch closed out this year’s ceremony by reading a quote from one this year’s judges, Phil Cooper, president of Cooper Pest Solutions and author of What + How = Wow. Cooper said: “I was impressed with the extraordinary quality of all the nominations. At the same time I was intrigued by the number of companies that apparently equate quality service and general marketing with customer service. They’re two different things. Nonetheless, several of the participants did a very good job of differentiating the two, and these companies stood out from the rest. Clearly, there are a great many people in the industry who are very proud of what they do and understand the complexities of customer service.”