PWIPM of New England announced its first webinar for 2023. “Making Lemons into Lemonade” will be held on Feb. 23, from noon to 1 p.m. (EST) via ZOOM. This customer service training will be led by Mickey Thomas of Arrow Exterminators. Topics will include: Customers have choices; checking your teams’ temperatures; and gauging your customers’ experience. All are welcome to attend! CLICK HERE to register.
Mickey Thomas is a senior vice president of customer care and inside sales for Arrow Exterminators, based out of Atlanta, Ga. Thomas oversees all business data reporting, inside sales data reporting and budgets, administrative training/reporting, and leads a team of 40 that directly manage more than 500 + employees.
Her passion for training and innovation have given her multiple opportunities to serve in leadership roles for the company beginning in 2007. She has been honored with several awards including Impact Player of the Year Award two years in a row. The professional highlight achievement that she received in 2019 was being promoted to join the Executive Committee for Arrow Exterminators.
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