FAIRFAX, Va. - The QualityPro board of directors announced the completion of a new strategic plan focused on a clear vision, mission and set of concise goals that is intended to drive growth in its industry’s certification program for the foreseeable future.
“We are extremely proud of the hard work, time commitment and dedication to our industry that the QualityPro Board has demonstrated over the past six months. We have studied our program and the needs of the industry in an effort to create a comprehensive program that teaches companies to be professional and helps consumers recognize all that our industry has to offer,” said QualityPro Chairman Kevin Burns, of Arrow Exterminators. “This is evident in our new mission and vision and reinforced through our goals for the coming years.”
“This process, which started in Denver, Co. in March 2017, has been an exercise in effectiveness,” said David Fisher of Rentokil and QualityPro vice chairman. “We retained Georgia Patrick, a national certification consultant, who helped us understand the potential opportunities for QualityPro and assisted us in charting a path forward that will elevate our program, the only certification specific to pest management providers in our industry.”
In addition to solidifying the goals and next steps, the QualityPro Board also discussed a number of new initiatives that will be rolled out in the coming months. “In looking at the work done by NPMA, our group identified the immediate need for a Public Health Certification,” said Jen McCauley of McCauley Services in Benton, Ar. and current QualityPro Secretary. “We anticipate launching this program within the next 12 months as a way for companies to demonstrate verified knowledge and expertise to address public health pests.”
“It has been exciting to represent NPMA on the QualityPro Board and identify ways that QualityPro accreditation can meet some of the industry needs that were identified through the NPMA Strategic Planning Process—P3. Our two organizations have never been more in sync,” said Dominique Stumpf, CEO of NPMA.
Elaborating further, Allie Allen, QualityPro’s executive director stated, “I applaud the QualityPro Board for taking full ownership of this program and ensuring it will realize its potential. The members of the past QualityPro Boards, under the leadership of Andrew Architect, gave us the strong foundation we have today. I am excited to build upon it. I look forward to the day when every person both within and outside of our industry looks to QualityPro standards to define professionalism in pest management.”
The new QualityPro Mission, Vision and Goals Areas are as follows:
Vision
“QualityPro is the only recognized and accepted credentialing authority of the professional pest management industry.”
Mission
“QualityPro sets the standards of excellence for professional pest management companies and their employees through education, training and certification, providing consumers protection and confidence when selecting a nationally accredited company.”
Goal Areas
#1 Standards of Excellence
“Quality Pro accredits and certifies pest management companies and professionals using a set of comprehensive standards significantly superior to national and state/provincial regulations.”
#2 Education & Training
“An increasing number of Pest Management Companies and professionals are becoming QualityPro Accredited and Certified by completing approved education and training programs designed to enhance the overall customer experience.”
#3 QualityPro Branding
“QualityPro will grow its brand awareness.”
For more information about QualityPro, visit www.npmaqualitypro.org.