The upcoming Service Manager’s Retreat, led by Lloyd Smigel, is an opportunity for owners and presidents to learn how to train service managers. Te retreat is scheduled for Sept. 11-12 in Dallas at:
Embassy Suites- DFW South
4650 West Airport Fwy
Irving, TX 75062
972/790-0093
972-790-4768
Group rate: $119.00 + tax per night - single or double (rates includes full breakfast & evening Happy Hour 5 - 7pm)
Hotel - Cancellation policy: 48 hrs prior to arrival
Shuttle service:
DFW Int'l Airport - complimentary shuttle to the Embassy Suites - call from the courtesy phone directory in the baggage claim area.
Love Field: you will have to take a cab to the hotel - approx - $20 + tip each way
Registrations must be received by Aug. 14, 2009
The retreat is pre-registration only – no walk ins. Cost is $800 for the first attendee; $600 for the second attendee; and $400 for the third plus attendees. Plus your travel, hotel and expenses.
To register contact Terry at 888-711-3232 or terrycare@att.net
Topics to be covered include:
- Moving into Supervision
- What are the objectives
- YOUR job description
- Training you will need
- Tracking the goals
- Getting Sales?
- Teamwork
- Handling Complaint
- Office and Sales Support?
- GPS
- Boss problems
- Turnover
- Training for techs
- CUES
- Safety training
- Handling Conflicts
This is not going to be two days of lecture. There will be brainstorming sessions, participatory presentations from other owners/presidents as well a potential office visits and shared experiences in all areas. ttendees do not need to bring any materials - Lloyd Smigel will provide all the materials.