MEMPHIS, Tenn.- ServiceMaster announced on Wednesday that Brett T. Ponton will become its new CEO on or before Oct. 1, 2020.
Since 2017, Ponton has served as president and CEO of Monro, the largest independent operator of tire and auto service retail stores in the U.S., where he has led a successful transformation strategy.
Ponton will also join the ServiceMaster Board of Directors when he begins his tenure as CEO. Naren Gursahaney, who has served as Interim CEO since January 2020, will continue in his role as Chairman of ServiceMaster’s Board.
Ponton has nearly 25 years of experience with distributed service organizations, including leading both company-owned and franchise operations. He has a strong track record of implementing operational excellence and process improvement initiatives at those companies, leading to enhanced customer experience, stronger company culture, and improved employee retention. He is a results-oriented CEO with a history of driving both organic growth and successful acquisitions.
“With his deep and relevant experience, Brett is the right leader to further the transformation of ServiceMaster’s core Terminix business, strengthen our operational excellence, and oversee the next phase of the Company’s growth and creation of shareholder value,” said Mr. Gursahaney. “His embrace of a servant leadership mentality and clear understanding of the key role frontline employees play in ensuring excellent customer service make him a great fit for ServiceMaster.”
“I am honored to assume the role of ServiceMaster’s CEO and excited to join its strong and experienced management team in leading the Company forward,” said Ponton. “With the cultural and operational transformation at Terminix and the strategic review of ServiceMaster Brands underway, the Company is well positioned for short and long-term growth, and I look forward to safely getting out in the field to connect with our team members.”
“We want to thank Naren for his stewardship of the Company and oversight of the executive search process,” said Mark Tomkins, ServiceMaster’s Lead Independent Director. “Under his leadership, ServiceMaster has done a tremendous job of navigating the challenges of the COVID-19 pandemic, while continuing to provide essential services to our customers. We look forward to a smooth transition and Naren’s ongoing contributions as Chairman.”
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