MEMPHIS — ServiceMaster announced a pair of key promotions involving members of its corporate executive team.
Marty Wick will assume a new role as chief operating officer of Terminix. All Terminix operations will now report to Wick, including branch operations; environment, health and safety; and customer call centers. Prior to his current role, Wick served as president of the Franchise Services Group, consisting of industry-leading franchise businesses including AmeriSpec, Furniture Medic, Merry Maids, ServiceMaster Clean and ServiceMaster Restore. The Franchise Services Group supports more than 6,000 independently owned franchise locations with more than 33,000 employees primarily in the United States, Canada, United Kingdom and Japan. Previously, he served as vice president of operations for American Home Shield, the largest home warranty company in the nation. His team was responsible for delivering all aspects of service to more than 1.5 million customers, delivered via 1,600 call center associates, with home repairs performed by more than 11,000 home-service contractor companies spanning the plumbing, electrical, HVAC, and appliance trades. American Home Shield each year answers over 6 million calls and dispatches contractors more than 3 million times. Before joining American Home Shield, Wick held leadership positions in the telecommunications industry and management consulting where he gained experience with retail sales, product marketing, field service, process improvement and systems integration.
Replacing Wick as the Franchise Services Group president will be Mary Kay Wegner, who will assume responsibility for the franchise business, which supports independently owned franchise locations employing more than 33,000 people in 15 countries and includes the AmeriSpec, Furniture Medic, Merry Maids, ServiceMaster Clean and ServiceMaster Restore brands. Wegner had been serving as senior vice president of service and operations for Terminix, which operates in 47 states and 22 countries. Also at Terminix, she had served as vice president of strategic sourcing and fleet, Wegner led efforts to categorize and analyze purchasing patterns, increase supplier quality, improve supplier diversity and deliver greater value to the company, as well as managing one of the largest commercial fleets in the United States. Previously, Wegner served as director of North American fleet operations for Coca-Cola Enterprises, and she spent eight years in a variety of leadership positions in fleet, logistics and strategic sourcing at Waste Management, Inc. Wegner has a Bachelor of Science degree in mathematics and operations analysis from the United States Naval Academy and a master's degree in logistics engineering from National University in California. She began her career as an aviation maintenance officer for a Navy anti-submarine helicopter squadron and spent seven years on active duty.
Both executives will remain direct reports to ServiceMaster CEO Rob Gillette and members of the ServiceMaster executive leadership team. Gillette also will continue to lead Terminix, as he’s done since August.
“Mary Kay and Marty are terrific leaders with a track record of engaging teams and knowing what it takes to win,” said Gillette. “They’re committed to putting ServSmartsm to work for our employees and developing technology and tools to make it easier and more convenient for our customers, franchisees and contractors to do business with us.”