Syngenta, PCT Present Best-in-Class Customer Service Awards at Academy

Orkin's Gary Rowell (left), and Batzner Pest Management's Ted Snyder (right) accepted this year's Best-In-Class Customer Service Awards, sponsored by Syngenta and PCT. (Photo: Brad Harbison)

LAKE LAS VEGAS, Nev. – PCT and Syngenta Professional Products presented the second annual Best-In-Class Customer Service Awards at NPMA Academy in Las Vegas, Friday.

Syngenta's Berry Cothern and PCT Managing Editor/Internet Editor Brad Harbison presented the awards to this year’s winners:

Orkin Pest Control, Atlanta, Ga. – Category: Large company ($6,000,000+ in annual revenues);
Batzner Pest Management, New Berlin, Wis. – Category: Medium company ($750,000 to $6,000,000 in annual revenues);
Alleymor Inc./Pestmaster Services, Kingston, N.Y. – Category: Small company ($250,000 to $750,000 in annual revenues)

On hand to accept the awards were Gary Rowell, vice president of Orkin’s Pacific Division, and Ted Snyder, manager of training and technical services, Batzner Pest Management.

In accepting the award on behalf of Batzner Pest Management, Snyder said customer service is “like driving to the horizon.” “It looks like you can drive for a day and get there, but as the sun sets, you see that you are no closer to your goal. There’s always more to do, farther to go,” he said. “Then you come to realize that super customer service is the action — the continual development — not a resting place at the end of a series of corporate initiatives. This award goes out to all the technicians, sales people, and customer service representatives that walk the path of customer service.”

The Best-In-Class Customer Service Awards is one of four components of the Crown Awards program. It was launched in 2005 with the goal of honoring leading pest control companies and sharing their customer service success stories for the benefit of the entire industry. PCT solicited nominations for the 2005 awards this past spring and the winners were determined by our judges: Phil Cooper, president, Cooper Pest Solutions; Dr. George Rambo, GR Consulting Services; and industry icon Norm Ehmann (former vice president, Univar).

In addition to being honored at NPMA Academy, this year’s winners will be profiled in an upcoming issue of PCT magazine.