Text Request Announces New Feature Launch

CHATTANOOGA, Tenn. - Text Request, a business messaging platform, announced the release of a new feature called Reviews. This feature is a review management solution enabling customers to request, track and respond to reviews on Google directly from their Text Request dashboard. 

Text Request said that, in addition to simplifying the process of requesting customer reviews, this feature allows businesses to respond to customer feedback within Text Request, rather than having to navigate through multiple platforms.

"We have mountains of data showing that businesses with more reviews win more customers, and that text messaging is the quickest way to get the most customer engagement," said Kenneth Burke, vice president of marketing for Text Request. "Our new Reviews feature brings those two truths together so that businesses can earn, reply to and manage all of their reviews and feedback inside of Text Request." 

Reviews can be configured to send customized, automated reminders, as well as thank you messages to customers who do submit reviews. Account administrators can also connect their Google Business page to their dashboard.

For more information about Reviews, visit textrequest.com/product/reviews. For more details on Text Request, visit textrequest.com/demo.