Service Pro has introduced a new module, Quick Search, for its ServSuite software.
With its redesigned interface, the module provides ServSuite users with a quicker, simpler way of getting the most relevant customer information on screen in an instant, the company said.
Quick Search allows a similar customer search as in the current ServSuite Search module, but introduces two new features:
• The Account Smart Portal — a quick reference screen, which allows users to see account notes, account balance, payment history, service history, future service dates and more, in an easy-to-read format.
• Seamless connection with an office VOIP phone system. Any ServSuite user with an office VOIP phone system can use this new feature if their PBX (system/software) allows a feature called “URL pop or screen pop.” When a customer whose number exists in the database calls the office, ServSuite will capture the caller ID and open the newly designed Account Smart Portal to view customer account details.