Secret Site Map
Saturday, October 25, 2014

Home News Mueller Authors New Book ‘Reducing Customer Complaints in Stored Products’

Mueller Authors New Book ‘Reducing Customer Complaints in Stored Products’

Inspections

The book gathers together the knowledge from a career of experiences to help build a modern pest management program that improves customer satisfaction by reducing customer complaints.

| February 3, 2010

WESTFIELD, Ind. — A new book titled “Reducing Customer Complaints in Stored Products,” by David Mueller, gathers together the knowledge from a career of experiences to help build a modern pest management program that improves customer satisfaction by reducing customer complaints.

Insects and mice are symptoms of a condition. They are indicators of specific environmental conditions including temperature, relative humidity, food sources, sanitation conditions, nesting material, and predator pressure, to name a few. Their populations can be managed by changing their environmental conditions or applying a chemical to control them. However, first is to find out what they like and what they dislike. When offered the conditions they do not like, they will leave or they will die. Knowing the pest is half the battle in controlling it.

A lawsuit or product recall over pest issues is often expensive and time consuming. Many times the outcome of litigation will be decided by understanding the detailed biology and habits of the pest and the probability of one party having those conditions finally prompt or cause the complaint.

Throughout “Reducing Customer Complaints in Stored Products,” dozens of illustrations, case studies, and practical tips from real life experiences will be found.  These case studies and practical tips come from a stored product entomologist who has traveled the world during his career helping companies solve customer complaints.

Chapters in this 335 page, fully illustrated, hardback book include: Reducing Customer Complaints; Pests Associated with Stored Products; Next Generation Rodent Management; Case Studies, Practical Tips, and Solutions; Organic Pest Management; Pheromones; and Mating Disruption.

Order at www.insectslimited.com or call 800/992-1991.

Top news

ScottsMiracle-Gro Signs Definitive Agreement to Acquire Action Pest Control

The Scotts Miracle-Gro Company announced that its subsidiary EG Systems, Inc., doing business as Scotts LawnService, has signed a definitive agreement to acquire the assets of Action Pest Control, Evansville Ind., which ranked 56th on the 2014 PCT Top 100 list, with annual revenues of $11.6 million. The transaction, which is expected to close by January 2015, would mark Scotts’ first acquisition of a structural pest control business.

NPMA Pinnacle Award Presented to Tom Fortson

Fortson, longtime president of Terminix Service, Columbia, S.C., was announced as recipient of the NPMA Pinnacle Award, NPMA’s highest honor.

NPMA Looks to the Future During PestWorld Opening Ceremony

More than 3,000 industry professionals from 80-plus countries have traveled to Orlando, Fla., for PestWorld ’14. The Opening Ceremony, sponsored by Bayer, featured musical act Rhythm Extreme.

Convention Q&A: Billy Tesh

PCT Editor Jodi Dorsch sat down with the NPMA president to learn more about the association's new initiatives, rapid changes that are occuring and the future of NPMA — including its search for a new EVP.

Slideshow: PestWorld 2014

Photos taken by the PCT staff from the first few days of NPMA PestWorld 2014

x