WESTFIELD, Ind. — A new book titled “Reducing Customer Complaints in Stored Products,” by David Mueller, gathers together the knowledge from a career of experiences to help build a modern pest management program that improves customer satisfaction by reducing customer complaints.

Insects and mice are symptoms of a condition. They are indicators of specific environmental conditions including temperature, relative humidity, food sources, sanitation conditions, nesting material, and predator pressure, to name a few. Their populations can be managed by changing their environmental conditions or applying a chemical to control them. However, first is to find out what they like and what they dislike. When offered the conditions they do not like, they will leave or they will die. Knowing the pest is half the battle in controlling it.

A lawsuit or product recall over pest issues is often expensive and time consuming. Many times the outcome of litigation will be decided by understanding the detailed biology and habits of the pest and the probability of one party having those conditions finally prompt or cause the complaint.

Throughout “Reducing Customer Complaints in Stored Products,” dozens of illustrations, case studies, and practical tips from real life experiences will be found.  These case studies and practical tips come from a stored product entomologist who has traveled the world during his career helping companies solve customer complaints.

Chapters in this 335 page, fully illustrated, hardback book include: Reducing Customer Complaints; Pests Associated with Stored Products; Next Generation Rodent Management; Case Studies, Practical Tips, and Solutions; Organic Pest Management; Pheromones; and Mating Disruption.

Order at www.insectslimited.com or call 800/992-1991.