According to Software Advice, a site where PCOs can compare pest control software, their report ‘2014 Customer Preferences for Residential Services,' found that 69% of customers won’t rehire a pest control provider if they have to wait one hour for a late technician.
Other key findings from the report include:
• After adopting GPS software, 95% of service companies improved technician punctuality
• 95% saw an increase in the average number of completed work orders per day
• 89% report a decrease in the average fuel cost per job
Click here to access this report.
Methodology: To collect the data in this report, we conducted two one-day online surveys of four and six questions, and gathered 392 and 262 responses from random consumers and operators of service-provider organizations, respectively, within the U.S. We screened our sample to only include respondents who have used service providers and who operate a service business. Software Advice performed and funded this research independently.
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